风险运营分析师 - 单点登录
Risk Operations Analyst - SSO
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司——使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你有机会在职业生涯中从事最重要的工作，将全球经济带给每个人。
关于团队
战略可支持性运营（SSO）隶属于风险运营和用户政策运营。我们的团队通过部署行业领先的可支持性解决方案，保护并推动 Stripe 的业务、品牌和使命，从而在用户和合作伙伴中建立信任，同时推动具有进步性和可持续性的业务增长。与其它风险运营团队不同，SSO 处理最复杂、高风险和模糊的用户业务案例——这些案例需要深入调查、定制风险分析以及在用户体验、合规性、财务合作伙伴要求和 Stripe 增长目标交汇处进行创造性解决问题。
你会做什么
作为战略可支持性运营团队的风险运营分析师，你将调查和评估需要深入风险判断和定制解决方案的复杂灰色地带用户业务案例。你将超越标准流程，全面了解用户的风险状况，制定定制化建议，并与内部团队协作，推动一致且有依据的决策。你还将发挥关键作用，从单个案例中识别模式，以扩大规模改进我们的流程、政策和检测系统——将战术案例工作与风险运营中的战略系统性影响联系起来。
职责
- 调查复杂、高风险和灰色地带的用户业务案例，运用深入的风险知识做出合理的非二元判断
- 在不确定性中自信地行动——在标准框架不完全适用的情况下，制定基于证据的定制解决方案
- 识别案例中的系统性趋势，向跨职能利益相关者提出可扩展的解决方案
- 与风险运营、用户支持、风险合作、法律、合规和产品团队协作，制定全面的风险缓解策略
- 直接与用户沟通——在积极和敏感的对话中——始终保持用户第一的原则
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions.
What you’ll do
As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical case work with strategic, systemic impact across Risk Operations.
Responsibilities
- Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments
- Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply
- Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders
- Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies
- Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements
- Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership
- Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling
- Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management
- Identify gaps in current systems, policies, and strategies and recommend enhancements through a collaborative approach with stakeholders
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment
- Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments
- Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative
- Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities
- Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism
- Strong written and verbal communication skills; ability to articulate complex risk findings to varied audiences
- Comfort with ambiguity and fast-paced, constantly evolving environments
- Track record of identifying systemic problems from individual case patterns and driving process improvements
- Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them
- The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented
Preferred requirements
- Familiarity with compliance or financial partnership relationship management
- Experience with risk assessment and mitigation strategies in a fintech or payments environment
- Working knowledge of data analysis and AI tools to quantify risk & inform decisions
- Background in regulatory compliance within financial services
- Experience developing scalable operational frameworks or playbooks in an ambiguous, high-stakes environment
- Knowledge of payment processing systems and associated risks