项目负责人，交易运营
Program Manager, Deal Operations
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司——都使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前还有大量工作要做。这意味着你有机会在职业生涯中从事最重要的工作，让全球经济触手可及。
关于团队
全球业务服务部（GBS）的业务实践团队负责建立和管理 GTM 动作的政策和流程，包括交易政策、审批和收入合同流程，以及其他与交易相关的运营（例如错误计费、交易支持模式等）。该团队的影响范围广泛，不局限于某一销售细分或地理区域；GBS 推动市场进入策略的变革，积极影响 Stripe 用户和跨职能团队。GBS 的优先事项由 Stripe 领导层和高管愿景决定，并与销售和跨职能组织合作。此职位位于 GBS 业务实践团队，负责建立、管理和改进政策和流程，以提高 Stripe 交易的质量和速度。
你将负责
我们的项目经理专注于解决 GTP 的交易生命周期挑战，以创建可扩展且高效的交易政策和流程，支持商业活动。我们寻找一位有自我驱动力的人才，具备处理模糊的全球规模项目的成功经验，具有多层级的利益相关者管理以及显著的跨职能团队协作能力。理想的候选人应具备：（1）在高速成长的技术/GTM 组织中拥有交易政策和流程背景，（2）具备优秀的沟通技巧，能够在不同职能部门的高级利益相关者之间进行有效沟通，（3）在缺乏监督和数据不完整的情况下能够解决复杂问题。
职责
- 对构建和推动大规模交易生命周期转型项目变更负全责，并直接负责调动实现目标所需的跨职能支持和资源
- 负责在整个交易生命周期中协调新功能的用户验收测试（UAT），确保所有 GA 产品在 CPQ 中可用，并建立可扩展的业务实践治理机制
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe.
What you’ll do
Our Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data.
Responsibilities
- Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
- Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests.
- Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
- Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
- Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
- Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
- Make exec level recommendations and drive decisions, where necessary
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
- Experience with deal management processes, deal process related root cause analysis, and commercial agreements
- 7+ years of experience in program management, business operations, management consulting or a related discipline
- Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
- The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
- Enthusiastic “roll up your sleeves” mentality
- Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.
- Comfort with Excel and/or Google Sheet for analyzing large datasets
- Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
Preferred qualifications
- Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
- Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
- A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
- You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
- Prior experience with payments and/or SaaS