Technical Account Manager
描述 我们正在增长，并寻求聘请一个技术账户管理员，他体现了我们的核心价值观：人先，客户痴迷，追求卓越和诚信.Claroty 是网络物理系统 (CPS) 的全球领导者，致力于确保保持世界运行的关键基础设施。我们是一个快速发展的，获奖团队，创新满足目标，我们希望你帮助我们定义网络安全的未来。关于角色：作为技术帐户管理员 (TAM),你将成为成功的企业客户的战略技术合作伙伴，以 Claroty 平台实现部署，采用和持续实现价值。作为技术账户经理，你的影响将是：· 与客户合作计划，设计，部署和配置 Claroty 解决方案以满足他们的技术和业务目标，同时实现可测量的价值。· 为客户提供主要技术接触点，拥有所有技术要求并确保与最佳实践保持一致。· 提供持续的技术指导，建筑建议和优化策略以最大限度地提高产品采用和性能。· 在客户环境中积极识别风险，缺口和改善机会。· 将客户反，行业趋势和现场见解转换为产品，工程和客户成功团队的可行的建议。·开发技术文物，文件，玩本和最佳实践来简化部署并增强服务交付。· 与支持和研发团队合作支持升级和复杂的技术情景。· 开展高管级技术对话，并与客户一致的战略路线图表。· 提供网络安全和运营目标。· 在场支持活动，研讨会和战略会议的30%以上旅行。
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Description
We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the Role:
As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.
Responsibilities
As a Technical Account Manager, your impact will be:
- Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
- Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
- Proactively identify risks, gaps, and opportunities for improvement across customer environments.
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
- Support escalations and complex technical scenarios in partnership with Support and R&D teams.
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
- Travel up to 30% to support on-site engagements, workshops, and strategic meetings.
Requirements
What you need to succeed in this role:
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
- Full professional proficiency in English and German (written and spoken) is a must.
- Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
- Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
- Solid understanding of cybersecurity principles and secure network architecture.
- CCNA and/or CCNP certification is a strong plus.
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
- Customer-centric mindset with the ability to build trusted, long-term partnerships.
- Willingness to travel up to 30%.
About Claroty
Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit.
The expected base salary range for this role is 90-120K Euro per year, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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Originally posted on Himalayas