企业合作高级总监 - ZX
Senior Director, Enterprise Partnerships - ZX
高级总监,企业合作职位是一个高级的营收领导职位,负责在专属客户组合中推动盈利增长。
该职位对客户战略、沟通协议以及扩展现有客户关系所需的执行动作负有责任。该人员负责扩展现有客户关系,领导这些关系中的战略新业务,同时建立团队、工具和流程,将客户开发转化为可预测、可重复的引擎。
您的职位位于销售、客户服务和市场营销的交汇点。成功以客户留存率、通过扩展实现的增长,以及与新业务团队合作加速新客户增长来衡量。
职责:
- 这是一个个人贡献者职位,负责通过扩展现有解决方案或向企业客户引入新解决方案实现高收入增长(每年20-40%)。
- 在内部和外部利益相关者之间进行协调,为客户提供可衡量的业务影响。
- 通过跨职能团队的横向领导确保客户满意度保持在较高水平。
- 对每个客户的业务有热情的理解,并积极倡导任何能够满足客户短期和长期业务需求的定制解决方案机会。
- 与关键客户成员建立长期关系,并设定并管理客户期望。
- 与共享服务团队合作,识别障碍,并具备有效应对这些障碍的能力。
- 全程负责合同流程,包括试点扩展、续约和持续谈判。
要求:
- 至少6年负责客户关系的经验,有在推动客户增长和扩展客户关系方面取得显著成果的证明
- 能够销售由数据驱动决策支持的托管服务活动
- 应在多种媒体渠道上具备知识和表达能力,能够在“细节”和“大局”之间灵活切换
- 具备企业家精神,对创新充满热情
- 能够评估客户需求,为内部利益相关者创建清晰的简报,并跨多个职能和团队协作,制定可行的策略
- 具有量化背景,理解财务、数据和分析
- 具有成长型思维;乐于接受指导
- 具备高管级的沟通技巧
- 有效
查看英文原文
The Senior Director, Enterprise Partnerships role is a senior, revenue-leadership role responsible for driving profitable growth across a dedicated client portfolio.
This individual is accountable for client strategy, communication protocols, and ultimately the execution motions required for expanding existing client relationships. This person is accountable for expanding existing client relationships, leading strategic new pursuits within those relationships, and building the team, tools, and processes that turn client development into a predictable, repeatable engine.
Your role sits at the intersection of sales, client service, and marketing. Success is measured in revenue retention, growth thru expansion, and accelerating net-new logo growth in partnership with the new business team.
Responsibilities:
- This is an individual contributor role that is responsible for high revenue growth (20-40+% annually) by scaling existing solutions or introducing new solutions to enterprise clients.
- Navigate internal and external stakeholder complexity to deliver measurable business impact for client.
- Ensure high rates of client satisfaction through horizontal leadership of cross-functional teams.
- Adopt a passionate understanding of each client’s business and advocating for any custom solution opportunities that address a client’s short- and long-term business needs.
- Build long-term relationships with key client constituents and setting & managing client expectations.
- Work to identify obstacles, in partnership with shared service teams, and be compentent in navigating them.
- Own contracting processes end to end, inclusive of pilot extensions, renewals, and ongoing negotiations.
Requirements:
- A minimum of 6 years owning client relationships, with demonstrated success in driving growth and expanding relationships with clients
- Comfort in selling managed-service campaigns that are backed by data-driven decisioning
- You should be knowledgeable and articulate across multiple media vehicles, comfortable flexing between “in the weeds” and “forest” conversations.
- Entrepreneurial mindset with a passion for innovation
- Ability to assess client needs, create articulate briefs for internal stakeholders, and collaborate across various functions & teams to build workable strategies
- Quantitative background with an understanding of finance, data, and analytics
- Growth mindset ; open to coaching.
- Executive communication skills
- Effective communication across multiple levels of an organization
- Works well in a highly collaborative environment
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
And more!!
COMPENSATION RANGE
The total compensation range for this role is $200,000.00 - $300,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
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