German Customer Service Advisor for mPOS Company
我们正在为我们的客户，在欧洲移动销售点 (mPOS) 业中参与者雇佣德语语言的用户。成立五年前，他们开发了一个独特的支付服务，使小商能够随地使用智能手机接受卡支付。角色概述：作为德国顾问服务顾问，你将是他们的第一位联系人，通过电话，电子邮件，聊天和社交媒体协助他们的德语系客户。你的主要目标将是提供卓越的支持，回答有关产品和服务的问题，并确保我们的商家有积极的体验。你还将与其他部门，如销售和营销等密切合作，以不断改善我们的流程。将提供一个月的初步付费培训。主要责任：·通过各种道 （电话，电子邮件，聊天，社交媒体）为德语客户提供客户支持；·协助商人询问我们 MPOS 产品和服务；· 努力优化与客户相关过程来提高满意度；· 与销售和市场团队合作解决客户问题候选人资料：· 在联系中心或客户服务角色中以前的工作经验 （最好）. ·技术熟练 （使用智能手机，平板电脑和计算机很舒服）· 德国语的沟通能力优秀，英语熟练·欧盟成员国护照或有效的葡萄牙居留许可证 · 患者，方便，专注于客户 · 解决问题的能力强大以及坚持力 · 组织良好，能够在压力下保持冷静的工作时间表：· 月至日，从8点到19点 （可能延长到21点）· 轮流休假日：每周2天 · 全职时间：40小时/星期 原始发布在喜马拉雅山
查看英文原文
We are hiring German speakers on behalf of our client, a player in the mobile point-of-sale (mPOS) industry in Europe. Founded five years ago, they developed a unique payment service that empowers small merchants to accept card payments anywhere using just their smartphone.
Role Overview:
As a German Customer Service Advisor, you will be the first point of contact for their German-speaking customers, assisting them via phone, email, chat, and social media. Your main goal will be to provide exceptional support, answering questions about their product and services, and ensuring our merchants have a positive experience. You will also collaborate closely with other departments, such as Sales and Marketing, to continuously improve our processes.
Initial paid month-long training will be provided.
Key Responsibilities:
- Provide customer support to German-speaking clients through various channels (phone, email, chat, social media)
- Assist merchants with inquiries about our mPOS products and services
- Work on optimizing customer-related processes to enhance satisfaction
- Collaborate with Sales and Marketing teams to resolve customer issues
Candidate Profile:
- Previous experience in a Contact Centre or Customer Service role (preferred)
- Technologically savvy (comfortable using smartphones, tablets, and computers)
- Excellent communication skills in German and proficient in English
- EU member state passport or a valid Portuguese Residence Permit
- Patient, easy-going, and customer-focused
- Strong problem-solving skills and persistence
- Well-organized, able to stay calm under pressure
Work Schedule:
- Monday to Sunday, between 08:00 and 19:00 (possible extension to 21:00)
- Rotative Days Off: 2 days per week
- Full-Time: 40 hours/week
Originally posted on Himalayas