Russian-Speaking Gaming Customer Service
跨境人才正在寻找流利的 （C2及以上，书面和口头）俄语发音者，为一个新的令人兴奋的项目可以从欧洲大陆任何地方远程执行！合同：全职，轮换班 （40小时/周和8小时/天，午餐休息1个小时）关于角色：加入国际互动娱乐支持领导者！与全球游戏品牌合作以获奖冠军，沉浸式世界和热情玩家社区而闻名。这是俄罗斯语言的游戏爱好者希望在葡萄牙建立长期职业生涯的机会。同时支持来自世界各地的球员责任：· 提供电子邮件和聊天支持给玩家在俄语中，偶尔是英语中 ·协助访问账户，登录问题和注册 · 支持客户提出支付问题，包括退款和交易澄清 ·帮助恢复和更新帐户信息如电子邮件，电话号码和安全细节 ·处理受损的账户和游戏内角色恢复 · 澄清奖励计划，代币和预付费游戏卡的问题 · 以专业性和准确管理敏感的客户数据 · 提供积极，有用和以玩家为中心的服务体验要求：必需：- 英文水平 B2或以上。·在葡萄牙居住和工作的有效权利 （欧盟/经济区身份证或葡萄牙居留许可证或临时保护证明）·位于大陆葡萄牙，或者愿意搬迁 （提供移动援助）·愿意在轮班工作 （日期安排）优先 （不强制）: ·经验客户服务，技术支持或游戏社区 ·熟悉游戏平台和在线账户系统 ·有能力解决问题和沟通 ·多任务的能力并适应快速环境 - 培训与登录 新加入者参加英语综合培训计划 （约10个工作天）.最初发布于喜马拉雅山。
查看英文原文
Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!
Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)
About the Role:
Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.
Responsibilities:
- Provide email and chat support to players in Russian, occasionally in English
- Assist with account access, login issues, and registration
- Support customers with payment questions, including refunds and transaction clarifications
- Help restore and update account information such as emails, phone numbers, and security details
- Handle compromised accounts and in-game character restoration
- Clarify questions about reward programs, tokens, and pre-paid game cards
- Manage sensitive customer data with professionalism and accuracy
- Deliver a positive, helpful, and player-focused service experience
Requirements:
Mandatory:
- Fluency C2 in Russian
- English level B2 or higher
- Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
- Located in continental Portugal or willing to relocate (relocation help is provided)
- Willingness to work in rotational shifts (daytime schedule)
Preferred (not mandatory):
- Experience in customer service, tech support, or gaming communities
- Familiarity with gaming platforms and online account systems
- Strong problem-solving and communication skills
- Ability to multitask and adapt to fast-paced environments
- Training & Onboarding
New joiners participate in a comprehensive training program in English (approx. 10 working days).
Originally posted on Himalayas