高级总监，全球运营改进
Senior Director, Global Operations Improvement
职位概述：
高级总监，全球运营改进向全球运营副总裁汇报，负责通过实施和可衡量的持续成果推动运营领域的优先改进。该职位直接与工厂和职能部门合作，识别并解决绩效差距，改进流程，并推动质量、服务、成本和运营绩效的可衡量提升。
该职位领导运营改进组织，包括运营卓越（OpEx）和运营系统团队。这些领域的经理负责日常团队工作，包括通过该组织报告的基于工厂的资源，并与工厂领导保持虚线关系。该组织与工厂和职能团队合作，识别根本原因，实施解决方案，改进流程和系统，并确保改进得到记录和持续。
该职位在制造部门已建立的OpEx能力基础上，进一步扩展关注范围至整个运营领域。工厂和职能领导者继续负责其绩效，而该职位则负责推动已达成一致的优先改进，并将改进资源分配到能产生最大影响的领域。
主要职责与工作内容：
推动运营改进
- 根据公司优先级和运营绩效差距识别并优先考虑改进机会。
- 直接与工厂和职能部门合作，理解问题，识别根本原因，并通过实施和可衡量的结果推动实际解决方案。
- 聚集并部署正确的改进、工厂、职能、技术和系统资源以解决优先问题。
- 领导跨工厂、职能或地区的大型改进项目，并主动识别需要额外改进关注的领域。
- 在需要时建立通用流程和标准，并确保改进得到实施、记录、测量、持续，并在适用情况下进行复制。
- 运营卓越与改进能力
- 领导OpEx和运营系统，包括基于工厂的资源，同时与所支持的工厂领导保持牢固的虚线联系。
- 在现有的制造OpEx模型基础上进行拓展，包括结构化问题解决、评估和差距闭合、通用方法和标准、培训和辅导，重点在于将这些方法转化为实际应用。
查看英文原文
Position Summary:
The Senior Director, Global Operations Improvement reports to the Corporate Vice President, Global Operations and is accountable for driving priority improvements across Operations through implementation and measurable, sustained results. The role works directly with plants and functions to identify and solve performance gaps, improve processes, and drive measurable improvements in quality, service, cost, and operational performance.
The role leads the Operations improvement organization, including Operational Excellence (OpEx) and Operations Systems teams. Managers within these areas lead the day-to-day teams, including plant-based resources that report through this organization with a dotted-line relationship to plant leadership. The organization works with plant and functional teams to identify root causes, implement solutions, improve processes and systems, and make sure improvements are documented and sustained.
The role builds on the OpEx capabilities already established within Manufacturing while expanding the focus across Operations. Plant and functional leaders continue to own their performance, while this role is accountable for driving agreed priority improvements and aligning improvement resources to the areas where they can have the greatest impact.
Essential Duties & Responsibilities:
Drive Operations Improvement
- Identify and prioritize improvement opportunities based on company priorities and Operations performance gaps.
- Work directly with plants and functions to understand problems, identify root causes, and drive practical solutions through implementation and measurable results.
- Bring together and deploy the right improvement, plant, functional, technical, and systems resources to solve priority problems.
- Lead larger improvements that cross plants, functions, or regions and proactively identify areas where additional improvement focus is needed.
- Establish common processes and standards where needed and make sure improvements are implemented, documented, measured, sustained, and replicated where applicable.
Operational Excellence & Improvement Capability
- Lead OpEx and Operations Systems, including plant-based resources, while maintaining a strong dotted-line connection with the plant leaders they support.
- Build on the existing Manufacturing OpEx model, including structured problem solving, assessments and gap closure, common methods and standards, training, and coaching, with a focus on translating these capabilities into measurable operating improvements.
- Align improvement resources to company and Operations priorities while balancing the ongoing improvement needs of the plants and functions.
- Build improvement and problem-solving capability across Operations through practical methods, training, coaching, and hands-on support.
- Share and scale successful improvements, documented standards, and lessons learned across plants and functions.
Operations Systems
- Lead Operations Systems and align system priorities with Operations and process improvement needs.
- Serve as the Operations bridge with IT, translating business and process needs into clear system requirements and solutions.
- Drive system enhancements, integration, automation, and technology that simplify processes and improve operational performance.
- Make sure system and technology changes support simplified, standardized, and improved processes.
- Partner with IT and Operations teams through implementation and adoption and make sure system improvements deliver the expected results.
Knowledge, Skills & Qualifications:
- Strong Operations background with a track record of driving meaningful improvements and sustained results.
- Experience leading complex improvement efforts across multiple plants, functions, or regions.
- Strong understanding of structured problem solving and improvement methods, including Lean, Six Sigma, Operational Excellence, or similar approaches.
- Experience using systems, automation, and technology to improve processes and performance.
- Strong leadership, problem-solving, communication, and ability to influence across functions.
Education and Experience:
- Bachelor’s degree required; advanced degree preferred.
- 12+ years of progressive Operations, process improvement, or related experience, including leadership responsibility.
- Experience leading teams and significant cross-functional improvement efforts across multiple sites or functions.
- Medical device, pharmaceutical, or another regulated manufacturing industry experience preferred.
- Lean/Six Sigma or equivalent certification preferred.
- Typically requires approximately 20%+ travel.
Originally posted on Himalayas