Corporate Travel Agent
公司旅行代理将协助在正常工作时间之外遇到问题的旅客。该代理将帮助重新预订航班，安排酒店住宿，解决账单纠纷和其他关切以确保企业客户的流旅游体验。责任：· 为面临航班取消，延迟和酒店更改等问题的旅客提供立即援助。·处理后勤电话，专注于有效解决问题和卓越的客户服务。·解释旅行者的个人资料并遵守公司政策，包括支出限制。· 独立管理接入电话量，特别是在节假期高峰期间。· 学习使用 Travelport GDS 和 Atriis 在线预订系统的技能。· 在班级中准确记录并维护所有交互和交易。要求：· 使用 GDS/Travelport 系统至少有1到3年的经验。· 有能力迅速解决问题的客户服务业绩；· 强大的沟通和解决问题的技巧。· 快速学习者能够在1-3个月的培训时间内掌握新技术和系统。·可靠的互联网连接和与 VPN 和生产力监测工具进行远程工作的能力。·熟悉 NDC （新分配能力）内容是一个优势，因为公司正在考虑通过 Atriis 采用这些标准。必须有：· GDS 系统的知识，最好是旅行港系统。·旅游行业客户服务经验。·管理企业旅游账户的经验。•了解 NDC 价格和内容。很好玩。·与 CRM 管理的经验；·强大的解决问题的技能。·在旅游行業中的背景。最初发表于喜马拉雅山脉。
查看英文原文
This is a remote position.
The Corporate Travel Agent will support travellers experiencing issues outside of regular business hours. The agent will assist with rebooking flights, arranging hotel accommodations, resolving billing disputes, and addressing other concerns to ensure smooth travel experiences for corporate clients. Responsibilities:
- Provide immediate assistance to travellers facing issues such as flight cancellations, delays, and hotel changes.
- Handle after-hours calls, focusing on efficient problem resolution and exceptional customer service.
- Interpret traveller profiles and adhere to company policies, including spending limits.
- Independently manage incoming call volume, especially during peak holiday seasons.
- Develop proficiency in using Travelport GDS and the Atriis online booking system.
- Accurately record and maintain all interactions and transactions during shifts.
Requirements:
- Minimum of 1-3 years of experience using GDS/Travelport systems.
- Proven track record in customer service with the ability to resolve issues promptly.
- Strong communication and problem-solving skills.
- Quick learner with the ability to master new technologies and systems within a 1-3 month training period.
- Reliable internet connection and ability to work remotely with VPN and productivity monitoring tools.
- Familiarity with NDC (New Distribution Capability) content is a plus, as the company is considering adopting these standards through Atriis.
Must Haves:
- Knowledge of GDS systems, preferably Travelport systems.
- Customer service experience in the travel industry.
- Experience managing corporate travel accounts.
- Understanding of NDC rates and content.
Nice to Haves:
- Experience with CRM management.
- Strong problem-solving skills.
- Background in the travel industry.
Originally posted on Himalayas