Senior Customer Representative, Telesales GHH -- Gulf Territory
**工作描述**我们的混合销售团队通过提供产品，教育信息，临床培训计划和资源来支持客户。我们支持医疗保健供应商和卫生系统满足患者在社区的健康目标。药房疫苗帐户代表 (VAR) 是疫苗账户团队成员，并在公司的疫苗客户参与模式中发挥关键作用。PVAR 负责与分配的客户 （即药店，医疗团体，医生办公室）进行互动以支持当地市场关注人口健康的方式，并与这些客户集中在最大潜在的商业机会上，这将改善我们的公共卫生影响。他们将与本地市场团队合作了解和识别客户需求，主动调整产品和服务，支持与集成战略相关的推进活动，确保我们公司被视为向医疗保健专业人员及其患者展示价值和更好的健康结果。PVAR 负责确保所有活动都遵守公司政策和美国法律法规的精神和字母。PVAR 向客户团队领导者 (CTL),全国零售药店销售团队报告，并与更广泛的疫苗场销售和疫苗药房账户执行团队密切合作。- 这一职位是一个混合销售职位，60%的 HCP 接触是远程发生的.40%需要旅行目的直播客户参与，季度企业会议。- 对于所有内部员工，请与你的经理进行讨论，以审查你对此机会的兴趣，并确定与你的员工发展计划的协调性 （准备/可用性）. **领土信息：** - **该地区包括但不限于北方。地质将包括阿拉巴马州，田纳西州，密西西比州，路易斯安那州和阿肯色州的客户。候选人必须居住在特尼西州 （纳什维尔，孟菲斯）,路易斯亚纳州 （新奥尔良州）,阿拉巴马省 （伯明翰州）的主要机场附近.** - **旅行率根据申请人在该地区所在地不同，最高50%.**基本责任：** **账户管理与承包** - 了解一个帐户内的多种相互依存性，考虑客户的医疗保健目标和需求；
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**Job Description**
Our Hybrid Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems in meeting the healthcare goals of the patients in their communities.
The Pharmacy Vaccine Account Representative (VAR) is a member of the Vaccine Account Team and plays a critical role in supporting the Company's Vaccines customer engagement model. The PVAR is responsible for engaging with assigned customers (i.e., pharmacies, medical groups, physician offices) in a way that supports the local market focus on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health. They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The PVAR is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations
The PVAR reports to the Customer Team Leader (CTL), National Retail Pharmacy Sales Team, and works in close collaboration with the broader Vaccine Field Sales and Vaccines Pharmacy Account Executive teams.
- This position is a hybrid sales position with 60% of the engagements with HCPs occurring remotely. And 40% requiring travel for the purpose of live customer engagement, and quarterly company meetings.
- For all internal employees, please initiate a discussion with your manager to review your interest in this opportunity and to determine alignment (readiness/availability) with your Employee Development Plan.
**Territory Information:**
- **This territory includes but is not limited to north the geography will include customers in the states of Alabama, Tennessee, Mississippi, Louisianna and Arkansas. Candidates must reside near a major airport in the states of Tennessee (Nashville, Memphis), Louisianna (New Orleans), Alabama (Birmingham).**
- **Travel % will vary depending on candidate's location in the territory, up to 50% of the time**.
**Primary Responsibilities:**
**Account Management & Contracting**
- Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/ results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
- Maintain complete knowledge and understanding of our company's contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
- Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
- Apply knowledge of full portfolio of our company's vaccines, competitive brands, immunization recommendations and protocols to support the integration of a standard of care and the development and establishment of vaccination protocols.
- Manage customer supply, product transition, and back-order challenges and communications.
**Sales Acumen**
- Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/ solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments. Work cross functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.
- Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.
- Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
- Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.
- Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.
**Customer Segmentation & Targeting**
- Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
- Evaluate and prioritize business across assigned customer segments.
- Apply customer insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
- Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.
**Position Qualifications:**
**Education:**
- Bachelor’s degree with 3 (36 months) or more years Sales pharma experience or Minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
- **Valid Driver's license.**
**Required Skills:**
- Demonstrated aptitude to excel in current or previous educational or professional roles.
- Ability to work both independently and within a team environment.
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
**Preferred Skills/Experience:**
- Ability to convey technical concepts accurately and clearly.
- Prior experience working in a technical/scientific field or healthcare environment.
- Previous sales, account management, consultative, or customer service experience
- Experience developing and executing a plan for engaging customers and meeting customer needs.
- Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
- Ability to analyze metrics to assess progress against objectives.
- Vaccines experience
- Retail Pharmacy sales experience
#MSJR
**Required Skills:**
Performance Metrics, Product Sales, Sales Documentations, Sales Forecasting, Sales Marketing Strategies, Sales Presentations, Sales Process Optimization, Sales Promotions, Sales Support, Sales Training
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [click here](https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
[EEOC Know Your Rights](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
[EEOC GINA Supplement](https://www.eeoc.gov/gina-genetic-information-nondiscrimination)
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
[Learn more about your rights, including under California, Colorado and other US State Acts](https://www.msdprivacy.com/us/en/CCPA-notice/)
The primary location for this posting is:
USA - Pennsylvania - North Wales (Upper Gwynedd)
Where required by law, the compensation range for this role is provided below.
The salary range for the primary location of this role is:
$96,200.00 - $151,400.00
This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at [https://jobs.merck.com/us/en/compensation-and-benefits](https://jobs.merck.com/us/en/compensation-and-benefits).
**Additional location(s):** Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.
**Additional location(s) Compensation Information:**
Gulf Territory
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
75%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
N/A
**Job Posting End Date:**
10/21/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**