Customer Service Representative
发现你的100%你与微源！职位：客户服务代表为什么加入微源？你将获得：·竞争性奖励：享受市场上高于市场的补偿，第一天医疗保险，加上一个或多个受理人，付费休息以现金转换，团体生命保险和绩效奖励* ·协作精神：通过参与公司赞助的活动并参与积极的工作环境。·工作-生活和：享受适合你的灵活工作安排之间的平衡。·职业发展：利用不断学习和职业进步的机会。·包括团队合作：作为客户服务代表，你将：· 在电话，电子邮件和直播聊天道中管理客户的入境查询。·确认客户订单并确保运输信息是准确的。·管理返回授权，交换和客户退款请求。·提供产品建议，并在通话期间利用销售机会。·保持精确的客户互动记录和记录在我们的 CRM 内详细笔记。你需要什么非谈判性：·优秀的口头和书面英语沟通技能。· 5055+ WPM 的精确打字能力。· 具有最低25 Mbps 的初始互联网连接和可靠备份线。· 高水平的可靠性，强大的出席记录和积极参与度。· 可适应于在灵活的转班模式中管理多道支持 （语音，电子邮件，聊天）. 首选技能/经验：· 在 BPO 中心，零售或电子商务客户支持方面前身；· 与直播消息工具一起熟悉票交易平台和 CRM 工具 （例如 Salesforce,Zendesk）·与订单管理系统和处理产品返回流程进行实践经验。· 证明了跨销或咨询客户交往的历史记录。- 关于微源：拥有超过9000名专业人员在13个分发中心，微源是菲律宾首创和最大的管理服务提供商。我们对100% YOU MicroSourcing 的承诺坚信我们的公司力量来自于人们的多样性和才能。我们自豪能够培养一个包容性的文化，包括所有种族，性别，民族，能力，社会等的人民。
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Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representative
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Service Representative, you will:
- Manage inbound customer inquiries across phone, email, and live chat channels.
- Confirm customer orders and ensure shipping information is accurate.
- Manage return authorizations, exchanges, and customer refund requests.
- Provide product recommendations and capitalize on sales opportunities during calls.
- Maintain accurate customer interaction records and log detailed notes within our CRM.
What you need
Non-negotiables:
- Excellent oral and written English communication skills.
- Accurate typing ability of 50–55+ WPM.
- Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line.
- High level of reliability, strong attendance record, and active engagement.
- Adaptability to manage multi-channel support (voice, email, chat) across flexible shift patterns.
Preferred skills/experience:
- Prior background in BPO centers, retail sales, or e-commerce customer support
- Familiarity with ticketing platforms and CRM tools (e.g., Salesforce, Zendesk) alongside live messaging tools.
- Hands-on experience with order management systems and handling product return processes.
- Demonstrated track record in cross-selling or consultative customer interactions.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit
*Terms & conditions
Originally posted on Himalayas