WFH Gaming Customer Service / Team Lead |Laptop provided (Philippines)
游戏客户服务代表 远程 （菲律宾）我们正在为美国市场提供休？? 游戏产品 （抽奖式娱乐类型）的国际游戏公司代理招聘。这个完全远程角色支持玩家在聊天，电子邮件和门票通道中全时使用。你会做什么 · 快速响应玩家对游戏方式，功能和技术问题的询问 ·帮助玩家解决账号，支付和游戏问题的问题 · 引导玩家了解规则，策略和持续促销 · 使用我们的支持平台登录并跟踪互动 · 根据需要，Escala 开发和 QA 团队处理复杂的问题 · 标志着不断回复的玩家反趋势，以帮助改善产品 你需要什么 · 在游戏行业/在线娱乐场/Pogo 方面经验2年以上 · 书面和口头英语沟通技巧出色 · 强大的解决问题技能和保持压力能力 · 舒适的工作轮班，包括夜晚，周末和假期 （24/7支持覆盖）· CRM 或客户支持工具基本熟练 • 热情游戏和熟悉网络游戏文化 · 在快速发展的高量支持环境中以前的经验补偿与设置 这是一项独立承包商的参与 （没有固定员工福利）,每月支付基本组件加上出席率和基于绩效的激励措施。根据平均票量，大约为32,950/月。包括5,000第一个月培训补贴和500/天夜班差异。提供设备；从家工作完全。如何申请 提交简历请向下面电子邮件发送。选秀候选人将完成书面评估后接受采访。电子邮件：/电讯：+6018-9184054微信：JRecruit 原始发布在喜马拉雅山脉
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Game Customer Service Representative — Remote (Philippines)
We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels.
What You'll Do
- Respond promptly to player inquiries about gameplay, features, and technical issues
- Help players troubleshoot account, payment, and gameplay problems
- Guide players on rules, strategies, and ongoing promotions
- Log and track interactions using our support platform
- Escalate complex issues to development and QA teams as needed
- Flag recurring player feedback trends to help improve the product
What You'll Need
- 2+ years of customer service experience in gaming industry / online casino / Pogo
- Excellent written and verbal English communication skills
- Strong problem-solving skills and ability to stay composed under pressure
- Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage)
- Basic proficiency with CRM or customer support tools
Nice to Have
- Passion for gaming and familiarity with online gaming culture
- Prior experience in a fast-paced, high-volume support environment
Compensation & Setup
This is an independent contractor engagement (no fixed employee benefits), paid monthly with a base component plus attendance and performance-based incentives — up to approximately ₱32,950/month based on average ticket volume. Includes a ₱5,000 first-month training allowance and up to ₱500/day night shift differential. Equipment provided; work fully from home.
How to Apply
Send your resume to the email below. Shortlisted candidates will complete a written assessment followed by an interview.
Email:
/Telegram: +6018-9184054
WeChat: JRecruit
Originally posted on Himalayas