WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING
海外在线游戏公司正在聘用！从家工作吧。全职。我们是一家海外公司，我们寻找 · 客户服务代表 - 薪酬范围：22,000 40,000 PHP · 客服团队领导 - 薪资范围：45,000-60,000 PHP,以支持我们的在线休游戏产品在国际市场 （主要是欧洲和美国）.在那里你将支持抽奖式游戏的玩家 （如插槽和？? 克）和技能游戏 （如单人游和宾果）.虽然这些游戏包括加补和现金回报，但它们完全符合标准的产品，并不是被归类为博。可选位置 1. 游戏客户服务代表责任：· 快速响应玩家的询问并提供准确信息。· 协助解决游戏规则，帐号和支付问题。· 提供关于游戏规则和策略以及促销问题的指导。· 使用支持工具跟踪和记录玩家的问题。· 向相关团队扩大复杂的案件。· 监控玩家反以改善产品。· 与游戏更新和促销保持最新状态。· 促进支持流程的改进。要求：· 前往客户服务经验 （喜欢游戏行业）. · 优秀的英语 （口头和书面）. ·强大的解决问题和批判性思维技能。· 对于玩家的理解和耐心。·熟悉支持工具/软件。·能够工作轮班 （24/7支付，包括夜晚，周末，假期）. ·对游戏热情和了解网上游戏趋势。薪资范围：22,000 40,000 PHP 2.客户服务团队领导责任：· 为你的团队担任顶级支持和升级点。· 导师，教练和开发团队成员。·确保高质量，有效的客户服务运营。·处理升级，管理报告和监控生产力。· 在团队之间协作以提高表现。· 进行聚会，会议和报道。要求：· 2-3 年经验管理团队。·强大的领导力，沟通和解决问题的技能。· CRM 系统和远程团队管理的经验。· 多任务能力和压力下工作的能力。·教练和绩效发展技巧。薪资范围：45,000-60,000 PHP 额外补偿与福利 ·门票激励措施 ·夜班津贴 · WFH 模式 （从家工作）·独立顾问协议立即申请或发送简历到电子邮件：
查看英文原文
Overseas Online Gaming Company is Hiring!
Work From Home | Full-Time | Competitive Salary + Allowances
We are an overseas company looking for
- Customer Service Representatives - Salary Range: 22,000 40,000 PHP
- Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP
to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.
Positions Available
1. Game Customer Service Representative
Responsibilities:
- Respond promptly to player inquiries and provide accurate information.
- Assist with gameplay, account, and payment issues.
- Provide guidance on game rules, strategies, and promotions.
- Track and document player issues using support tools.
- Escalate complex cases to relevant teams.
- Monitor player feedback to improve products.
- Stay up to date with game updates and promotions.
- Contribute to improving support processes.
Requirements:
- Previous customer service experience (gaming industry preferred).
- Excellent English (spoken & written).
- Strong problem-solving and critical thinking skills.
- Empathy and patience in dealing with players.
- Familiar with support tools/software.
- Able to work shifts (24/7 support, including nights, weekends, holidays).
- Passion for gaming and knowledge of online gaming trends.
Salary Range: 22,000 40,000 PHP
2. Customer Service Team Lead
Responsibilities:
- Act as top-tier support and escalation point for your team.
- Mentor, coach, and develop team members.
- Ensure high-quality, efficient customer service operations.
- Handle escalations, manage reports, and monitor productivity.
- Collaborate across teams to improve performance.
- Conduct huddles, meetings, and reporting.
Requirements:
- 2-3 years experience managing a team.
- Strong leadership, communication, and problem-solving skills.
- Experience with CRM systems and remote team management.
- Ability to multitask and work under pressure.
- Coaching and performance development skills.
Salary Range: 45,000- 60,000 PHP
Additional Compensation & Benefits
- Ticket incentive
- Night shift allowance
- WFH mode (Work From Home)
- Independent Consultant Agreement
Apply Now or send your resume to
Email :
WhatsApp / Telegram : +6018-9184054
Originally posted on Himalayas