出海雷达

Customer Service Representative (RBS- 07182024-FTCSR)

其他限定地区（需当地身份）
公司Rippedboxstation
薪资20,000 PHP
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
前往 Himalayas 查看并投递 →
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
关于本页中文：职位描述由本机离线模型翻译，属机器翻译，供快速判断用；正式沟通与投递请以英文原文为准。官方翻译通道恢复后会自动重译升级。

职位：客户服务代表 （远程）工作时间数：40小时/周 时间表：夜班，PHT 率：20000元/月 要求任务：·回答接入的消息/门票并对客户进行查询；·通过回答产品和服务问题并建议有关其他产品和服務信息吸引潜在客户；·通过澄清客户的投诉，确定问题的原因，选择和解释解决问题的最佳解决方案，加快纠正或调整以及确保解决后续处理。·通过更新帐号信息来维护客户记录 · 通过处理客户调整进行财务账户 · 根据任务创建演示和报告 · 在需要时支持分支管理员和其他团队成员开展日常活动 · 随时分配的行政任务处理 · 其他临时任务所需要求：· 至少需要6个月作为客户服务代表或相关角色经验证明的工作经验 · 必须有经验处理电子邮件，电话和聊天等不同通信手段 · 具有高度关注客户的能方法并意识到关键客户服务价值观 · 优秀的 CRM 工具和电话系统实操了解 · 优异的沟通和演示技能 · 能够制作答案并进行有意义的对话 · 有效的口头交流能力的清晰，简洁的沟通者 · 在各个层面上与同事和客户沟通的能力强大的书面，口头和人际技巧 · 具有主动性和独立的工作以及寻找方向的能力 · 在所有开放项目中确保最高水平的准确度的情况下在繁忙角色中多任务的能力 · 随着潜在的领导生成培训等而可处理其他任务 首次发布在喜马拉雅山脉

查看英文原文

Position: Customer Service Representative (remote)
Number of hours: 40 hours/week
Schedule: Night shift, PHT
Rate: Php20,000/month
Tasks required:

  • Answer incoming messages/tickets and conduct follow ups on customers with inquiries
  • Attract potential customers by answering product and service questions and suggesting information about other products and services
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Maintain customer records by updating account information
  • Maintain financial accounts by processing customer adjustments
  • Create presentations and reports, as assigned
  • Support Branch Managers and other team members on their daily activities when needed
  • Handle administrative tasks that would be assigned from time to time
  • Other ad hoc tasks that would be assigned

Requirements:

  • At least 6 months of proven work experience as a Customer Service Representative or relevant role is required
  • Experience handling different means of communication such as email, phone call, and chat is a must
  • Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values
  • Excellent working knowledge of various CRM tools and telephone systems
  • Excellent communication and presentation skills
  • Knows how to craft responses and do meaningful conversations
  • Clear and concise communicator with effective verbal communication skills
  • Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels
  • The ability to take initiative and work independently as well as seek direction
  • Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items
  • Availability to cope other tasks as there will be a potential training for lead generation and etc

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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