Sales Engineer
**我们是谁**邻居软件旨在帮助社区改变低收入家庭和弱势群体的生活。我们的使命简单，帮助社区，帮助人们。总部位于亚特兰大，加州，我们提供了一个基于云的技术平台来管理和支付政府资金用于住房，经济，社区发展，灾难/MIT,家电恢复折扣计划和房屋选择券计划等项目。##关于邻居软体正在聘请解决方案工程师担任我们销售过程中的专业技术合作伙伴。你将支持两种非常不同的销售动作。我们的高速度核心销售团队和复杂企业追求，我们对每个公司的方法进行了适当调整。这是一个预售角色，它拥有交易的技术方面。建立和运行基于每个潜在客户的具体痛苦和价值的定制，以发现为导向的演示，维护我们的演示环境，合作在建议上，并确保一个客户签署后进行清洁的实施。##你会做什么 • **提供最好的演示.** 建立和执行基于每个前景的特定困难和价值 Neighborly Software 提供的价值故事，而不是仅仅通过功能。将深度和范围校准观众和交易 实现企业追求的全部复杂性，以及对核心协议来说更紧密，合适的故事，不会超出承诺所能产生的核心内容。• **拥有演示门户.** 配置和维护新鲜，现实数据的解决方案中的演示环境。与产品合作以确保最新功能始终准备展示。设计这些环境以代表我们企业客户的全部复杂性，同时保持核心交易安全地进行演示，在你面前出现什么合适的交易，而不设定一个核心承诺无法满足的期望。并保留更广泛的可重复使用资产库，客户例子和概念证明。• **领导发现并塑造解决方案.* * 引导和支持发现来了解每个潜在客户当前流程，痛苦点，
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**Who We Are**
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”
Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.
## About the role
Neighborly Software is hiring a Solutions Engineer to serve as the dedicated technical partner in our sales process. You’ll support two very different sales motions — our higher-velocity core sales team and our complex enterprise pursuits — right-sizing your approach to each. This is a pre-sales role that owns the technical side of the deal — running tailored, discovery-led demos, keeping our demo environments sharp and credible, and solutioning the technical sections of complex proposals - across both our core and enterprise pursuits, so our Account Directors can stay focused on selling and our most complex enterprise pursuits keep moving instead of stalling.
You'll own the technical side of deals end to end: leading discovery-led demos, maintaining our demo environment, partnering on proposals, and ensuring a clean hand-off to implementation once a client signs.
## What you'll do
• **Deliver best-in-class demos.** Build and run custom, discovery-led demos centered on each prospect's specific pains and the value Neighborly Software delivers — value stories, not just feature walkthroughs. Calibrate depth and scope to the audience and the deal — full complexity for enterprise pursuits, and a tighter, right-sized story for core deals that doesn’t oversell what a core engagement will deliver.
• **Own the demo portal.** Configure and maintain the demo environments across solutions with fresh, realistic data. Partner with Product to ensure the latest capabilities are always showcase-ready. Design these environments to represent the full complexity of our enterprise clients while staying safe for core deals to demo within — surfacing what fits the deal in front of you, not setting expectations a core engagement can’t meet. Maintain a wider library of reusable assets, customer examples, and proofs-of-concept alongside them.
• **Lead discovery and shape the solution.** Lead and support discovery to understand each prospect’s current processes, pain points, compliance requirements, stakeholders, data needs, and desired future state. Translate those findings into a credible solution approach that reflects Neighborly Software’s actual capabilities and realistic implementation expectations.
• **Drive the transition to implementation.** Capture solution-mapping and scoping notes from your discovery and proposal work so that when a Neighbor signs, implementation inherits an accurate picture and nothing gets lost — without this role owning delivery itself.
• **Collaborate on proposal responses.** Partner on the technical sections of complex enterprise RFPs — riding shotgun with enterprise leadership at first and growing toward owning the technical response — solutioning creatively to meet requirements through configuration rather than custom development, and supporting written responses and orals. Work with our Proposal team to build and maintain a reusable library of technical capabilities and past responses so this gets faster and more consistent over time, and complete recurring technical artifacts like security questionnaires.
• **Enable the revenue team.** Serve as a shared resource across both the core and enterprise revenue pods, keeping the revenue team current on new features and how to position them effectively in live deals.
## What success looks like
• AEs spend less time on technical heavy-lifting and more time selling.
• Complex, technical deals move forward instead of stalling.
• Demos are consistently tailored to prospect needs and tied to business value.
• Proposals and demos win business by solutioning within our real capabilities — meeting requirements through configuration, not custom commitments we can’t deliver.
• Signed Neighbors transition to implementation cleanly, with documentation that sets them up to succeed.
## What you'll bring
### Required
• 8+ years of experience in a solutions engineering, sales engineering, implementation, client success, or consultative role within an enterprise SaaS company.
• Public sector experience — e.g., supporting HUD programs or federal programs like CDBG, ESG, HOME, and HOPWA, CDBG-DR, DOE Home Energy Rebates, and/or working directly with housing, economic, and community development organizations or Housing Authorities.
• A track record of running compelling, discovery-led demos and translating technical capabilities into business value for both technical and executive audiences.
• Excellent communication and presentation skills, with the ability to effectively engage stakeholders at all levels.
• Experience supporting complex RFP/proposal responses and participating in oral presentations.
• Ability to configure and maintain demo environments and to become a subject matter expert (SME) on our product and the domains our customers work in.
• A strong commitment to quality, compliance, and accountability.
• A collaborative style and the ability to partner closely with Sales, Product, and Implementation.
• Judgment to solution within existing product capabilities — meeting complex requirements through configuration rather than custom development and calibrating what you show or commit to the deal in front of you. Also identifying and communicating potential custom requirements to discuss feasibility with Product.
• A deep commitment to our mission of improving communities through technology.
## Why this role matters
Both our core and enterprise technical deals need a specialist to own demos, technical proposal writing, the demo environment, and the hand-off to implementation. This role frees our core AEs from technical heavy-lifting and de-risks our most complex enterprise deals — giving every technical opportunity a dedicated owner -from initial discovery through contract execution and a structured transition to implementation.
**CANDIDATES MUST NOT RESIDE IN CALIFORNIA, COLORADO, OR NEW YORK**
**Why You’ll Love Working Here:**
- **Comprehensive Benefits** – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
- **401K Contributions** – Generous employer match with immediate vesting
- **Generous Time Off** – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year
_Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._