Patient Liaison - Virtual Assistant
虚拟摇滚公司正在寻找一个有同情心和组织的患者联系人，加入我们的客户在新罕布什尔州的专业物理治疗团队。这种远程角色对于提高病人体验，确保流沟通和保持我们实践的效率至关重要。我们的客户实践致力于成为你家庭的身体治疗师。他们的使命是提供最先进的证据服务，帮助他们的病人都感觉得他们最好。他们专门从事关节操纵，干针，诊断超声以及激光冷疗，所有这些都通过40分钟个性化 1:1护理处理进行。工作与生活平衡，持续的教育和为患者及其团队提供支持环境。如果你致力于提高病人体验并希望为重视健康和幸福感的团队做出贡献，我们很想听从你！责任：·确认病人的约会并管理约会日程表 ·跟踪患者后会议并发送个性化运动和治疗计划 ·回答经常被问的问题并处理约会重新安排 ·管理其他医疗保健提供商的推并协调医务人员 ·派来约会员并保持预约等待清单 · 通过电子医疗记录创建和发送账单 · 提供明确信息和支持，即可对患者进行通话并帮助他们；· 准备文件和管理邮件信件；· 输入数据并生成基本报告；· 如有必要 （如适用）欢迎病人，并在设施内提供指令。· 确保患者的隐私和保密性。·熟悉 nextiva 手机，快速 EMR,WelcomeWare （或类似的虚拟亭）和 Google 聊天是一个优势 ·能够有效地管理时间并在远程环境中独立工作的能力 ·有同情心和患者中心的沟通方法 收益 ·与经验相匹配的竞争性工资。·机会获得专业发展和成长。· 在动态和支持的团队环境下工作。·帮助建立和加强家庭
查看英文原文
This is a remote position.
Virtual Rockstar is seeking a compassionate and organizedPatient Liaison to join our client’s dedicated physical therapy team in New Hampshire. This remote role is essential for enhancing patient experience, ensuring smooth communication, and maintaining the efficiency of our practice.
Our client’s practice strives to be your family's physical therapist. Their mission is to provide cutting-edge, evidence-based services that help their patients feel their best. They specialize in joint manipulations, dry needling, diagnostic ultrasound, and cold laser treatments, all delivered through personalized 1:1 care with 40-minute individualized treatment sessions. They value work-life balance, ongoing education, and a supportive environment for both their patients and their team.
If you are dedicated to enhancing patient experiences and want to contribute to a team that values health and well-being, we would love to hear from you!
Responsibilities:
- Confirm patient appointments and manage the appointment calendar
- Follow up with patients post-session and send personalized exercise and treatment plans
- Respond to frequently asked questions and handle appointment rescheduling
- Manage referrals from other healthcare providers and coordinate with medical staff
- Send appointment reminders and maintain a waitlist for appointments
- Generate and send invoices while maintaining electronic medical records
- Answer calls and assist patients virtually, providing clear information and support
- Prepare documents and manage email correspondence
- Perform data entry and generate basic reports
- Greet patients and provide directions within the facility as needed (if applicable)
- Ensure patient privacy and confidentiality at all times
Requirements
- Previous experience in a healthcare or patient support role is preferred
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Familiarity with Nextiva phones, Prompt EMR, WelcomeWare (or similar virtual kiosks), and Google Chat is a plus
- Ability to manage time effectively and work independently in a remote setting
- Compassionate and patient-centered approach to communication
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Originally posted on Himalayas