Croatian/English-Speaking Travel Agent
我们的客户，全球领先的客户体验解决方案，与世界上最大的在线旅行平台之一合作。我们正在寻找一个克罗地亚/英语语言的旅行代理商来加入他们的团队在雅典，无论是在现场还是远程。在这个角色中，你将支持世界各地的旅客和住宿伙伴，确保无的预订体验和优秀服务。关键责任 ·通过电话，电子邮件处理客户和合作伙伴的接入查询，并在克罗地牙文/波斯尼亚/塞尔维亚语和英语进行聊天 ·协助预订，取消，修改以及一般旅游相关问题 ·提供平台工具，政策和程序方面的指导 ·记录 CRM 系统中的所有互动，确保准确性和后续性 · 识别问题，在必要时迅速解决并升级问题 · 保持专业精神和同情心，特别是在压力激烈的情况下 · 始终实现服务质量和客户满意度目标要求 · 流利使用克罗地亚/波斯尼亚/塞尔维亚语和英语 （口头和书面）·强大的计算机和多任务技能 · 优秀的解决问题的能力和沟通能力将被视为一个很好的资产，如果你有：· 前往客户服务，旅行或酒店经验 · 比赛薪酬 • 1200€登录奖金 · 50€餐券 · 月薪表现奖金 ·私人生活和健康保险 · 25天的年假 · 移民申请人的搬迁包，包括旅行费用和初始住宿原本在喜马拉雅地区发布
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Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities
- Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
Requirements
- Fluency in Croatian/Bosnian/Serbian and English (verbal and written)
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
Will be considered a great asset if you have:
· Previous customer service, travel, or hospitality experience
Benefits
- Competitive Salary
- 1200€ Sign-on Bonus
- 50€ Meal Voucher
- Monthly Performance Bonus
- Private Life and Health Insurance
- 25 days of Annual Leave
- Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation
Originally posted on Himalayas