German-Speaking Travel Customer Service Representative in Greece
我们的客户，全球领先的客户体验解决方案，与世界最大的在线旅行平台之一 Booking.com 合作。我们正在寻找一个德语语言的旅行客户服务代理人，以远程加入他们的亚特纳团队。在这个角色中，你将支持世界各地的旅客和住宿伙伴，确保无的预订体验和优质服务。关键责任 ·通过电话，电子邮件和英语进行接入客户和合作伙伴查询 ·协助预订，取消，修改以及一般旅游相关问题 ·提供平台工具，政策和程序方面的指导 ·记录 CRM 系统中的所有互动，确保准确性和后续性 · 识别问题，在必要时迅速解决并升级问题 · 保持专业精神和同情心，特别是在压力状况下 · 始终实现服务质量和客户满意度目标要求 · 英语和英语流利 （口头和书面）·强大的计算机和多任务技能 · 优秀的解决问题的能力和沟通能力将被视为一个很好的资产，如果你有：· 前往客户服务，旅行或酒店经验 福利 ·竞争激励 · 月薪奖金 ·餐券 ·医疗保健福利和其他许多折扣 · 继续培训和获得教育平台 · 从国外迁移的候选人转移包，包括旅游费用和初始住宿原本在喜马拉雅地区发布
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Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities
- Handle incoming customer and partner queries via phone, email, and chat in both German and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
Requirements
- Fluency in German and English (verbal and written)
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
Will be considered a great asset if you have:
· Previous customer service, travel, or hospitality experience
Benefits
- Competitive Salary
- Monthly Bonuses
- Meal Vouchers
- Health care benefits and numerous other discounts
- Continuous Training and access to Educational Platforms
- Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation
Originally posted on Himalayas