German-Speaking Technical Support Specialist (Remote/On-Site) in Greece
加入我们的客户，作为一个领先的国际 BPO 公司，作为德国语技术支持专家在希腊。无论你喜欢远程工作还是现场工作，不管你的专业知识是软件或硬件技术支持，我们的客户提供全面培训来帮助你找到理想角色，以确保最佳结果。在这个职位上，你将至关重要地协助客户进行技术查询，提供卓越服务和确保客户满意度。责任 ·通过电话，电子邮件和聊天处理接入的技术支持请求。·利用解决问题的技能有效地解决问题。·通过有效沟通建立和保持与客户的积极关系。· 在 CRM 系统中准确记录所有互动。· 与团队成员合作，以增强服务提供和解决挑战。·遵循既定的程序并提高产品更新知识。要求。·熟练德语 (C1-C2) 和非常好的英语掌握 (B2). ·技术知识和支持角色经验是最好。·熟悉 MS Office 以及导航 CRM 系统的能力。·优秀的通信和人际交往技能。·强大的问题解决能力和细节关注。· 专注于客户的思维，热衷于帮助他人。· 自主工作和作为团队的一部分的能力。优势 · 竞争性工资 · 月薪奖金 · 餐饮券 · 健康保健福利和其他许多折扣 · 持续培训和访问教育平台 · 移民申请人搬迁包，包括旅行费用和初始住宿原先发布在喜马拉雅山
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Join our client, a leading international BPO company, as a German-Speaking Technical Support Specialist in Greece. Whether you favor remote or on-site work, and regardless of whether your expertise lies in software or hardware tech support, our client offers comprehensive training to help you find the ideal role that ensures the best possible results.
In this position, you will be vital in assisting customers with technical inquiries, providing exceptional service, and ensuring customer satisfaction.
Responsibilities
- Handle incoming technical support requests via phone, email, and chat.
- Utilize problem-solving skills to troubleshoot issues efficiently.
- Build and maintain positive relationships with customers through effective communication.
- Document all interactions accurately within the CRM system.
- Collaborate with team members to enhance service delivery and resolve challenges.
- Follow established procedures and enhance knowledge of product updates.
Requirements
- Fluency in German (C1-C2) and very good command of English (B2).
- Technical knowledge and experience in a support role is preferred.
- Proficient in MS Office and ability to navigate CRM systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and attention to detail.
- A customer-focused mindset with a passion for helping others.
- Ability to work independently and as part of a team.
Benefits
- Competitive Salary
- Monthly Bonuses
- Meal Vouchers
- Health care benefits and numerous other discounts
- Continuous Training and access to Educational Platforms
- Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation
Originally posted on Himalayas