Account Manager
关于团队方块 我们是一个专注于与全球组织联系出卓越的远程人才的团队增强公司。我们正在寻找一个积极和细节化化的账户经理，加入我们的内部团队并成为客户的主要接触点。理想的候选人具有强大的运营能力，客户优先思维以及优秀的沟通技能。你将在确保流交付，一致的期望和长期满意度方面发挥关键作用。· 作为 Teams Squared 与客户之间的首要联系，管理通信，更新和客户满意度。· 从登录到交付监测以及持续账户健康的终端客户关系生命周期的所有权。·积极地与客户沟通以确保对绩效，时间表和任何问题或升级进行一致性。· 与招聘，运营和人才团队内部合作以确保流的交付和项目调整。· 监控项目的进展，标志风险并实施解决方案来保持服务卓越性。·维护内部系统和文档来跟踪项目状态，合同更新和客戶说明。· 确定与领导合作扩张或升级客户的机会。要求 · 3年以上在账户管理，客户成功或运营方面的经验最好是在快速的专业服务或人员/增长环境中。·具有积极和结构化的沟通方式管理多个帐户和客户的能力。· 强大的操作技能，包括过程映射，任务跟踪和报告。·擅长跨功能工作来解决问题并提供优秀的客户结果。· 在远程首要设置中舒适地导航模糊性和移动客户需求。· 经验：Notion,Slack,Airtable,Trello 等工具或类似的生产力和 CRM 平台。资格 ·商业，通信，运营或相关领域的学士学位或相应经验。·高度关注细节，以系统思维方式思考。·强大的人际技能以及与客户及内部团队迅速建立信任的能力。·优秀的书面和口头沟通能力。·舒适地管理多个客户同时竞争优先事项。
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This is a remote position.
About Teams Squared
We are a team augmentation company dedicated to connecting exceptional remote talent with global organizations.
We are looking for a proactive and detail-oriented Account Manager to join our internal team and serve as the primary point of contact for our clients. The ideal candidate has strong operational capabilities, a client-first mindset, and excellent communication skills. You’ll play a critical role in ensuring smooth delivery, aligned expectations, and long-term satisfaction across our client partnerships.
Responsibilities
· Serve as the primary liaison between Teams Squared and our clients, managing communications, updates, and client satisfaction.
- Own the end-to-end client relationship lifecycle, from onboarding to delivery monitoring and ongoing account health.
- Proactively communicate with clients to ensure alignment on performance, timelines, and any issues or escalations.
- Collaborate internally with recruiting, operations, and talent teams to ensure smooth delivery and project alignment.
- Monitor project progress, flag risks, and implement solutions to maintain service excellence.
- Maintain internal systems and documentation to track project statuses, contract updates, and client notes.
- Identify opportunities for client expansion or upsell in collaboration with leadership.
Requirements
- 3+ years of experience in account management, client success, or operations — preferably in a fast-paced professional services or staffing/augmentation environment.
- Demonstrated ability to manage multiple accounts and clients with proactive and structured communication.
- Strong operational skills, including process mapping, task tracking, and reporting.
- Adept at working cross-functionally to solve problems and deliver excellent client outcomes.
- Comfortable navigating ambiguity and shifting client needs in a remote-first setting.
- Experience with tools such as Notion, Slack, Airtable, Trello, or similar productivity and CRM platforms.
Qualifications
· Bachelor's degree or equivalent experience in business, communications, operations, or related fields.
- High attention to detail with a systems-thinking mindset.
- Strong interpersonal skills and the ability to build trust quickly with clients and internal teams.
- Excellent written and verbal communication skills.
- Comfortable managing competing priorities across multiple clients simultaneously.
Benefits
- Competitive hourly compensation
- Flexible remote work schedule
- Opportunity to work with a high-performing internal team and top-tier clients
- Exposure to legal, operational, and tech-driven environments
- Help shape the future of client delivery in a values-driven organization
You’ll be an essential part of the Teams Squared internal team, helping ensure our engagements run smoothly, our clients feel supported, and our reputation for excellence continues to grow. If you thrive on building strong relationships while staying organized and operationally efficient — we’d love to hear from you.
Originally posted on Himalayas