收件人 - 远程（奥兰多都会区，仅限佛罗里达州）
Collector Inbound - Remote (Metro Orlando, FL area only)
负责处理所有逾期抵押贷款和/或维护账户的来电，包括通过电话和邮件处理第三方服务和催收。该职位将重点放在接听和催收来电上，同时遵守所有联邦和州法律。该职位还需协助业主理解与其所有权和合同相关的条款和条件。催收人员还需获得电话技能和公平债务催收实践法案（FDCPA）的认证。该职位可能需要花费少于30%的时间处理外拨业主。
按照公司和联邦法规执行所有催收活动。催收活动需有助于维持财务管理部门提供的可接受逾期比例。
- 保持财务管理部门提供的电话活动水平、联系百分比和其他关键绩效指标。
- 合法、道德且保密地处理收到的任何信函和/或付款。
- 保持与任何业主账户处理相关的系统化和有条理的支持文档。必要时请求查找地址。
- 在需要时协助催收团队成员完成日常流程和程序。
- 执行管理提出的任何合理要求。
- 践行Hilton Grand Vacations的价值观：服务精神、诚信、领导力、团队合作、主人翁意识、现在。
- 完成公司指定的所有培训/合规课程。
- 遵守公司标准并保持对所有政策和程序的合规性。
- 执行其他相关职责。
查看英文原文
The inbound collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.
Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
- Assist all members of collections staff with daily processes and procedures when required.
- Carry out any reasonable request by management.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Originally posted on Himalayas