Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/
我们的客户从斐济，南非和秘鲁的优质，战略位置中心以及来自纳米比亚的家乡同事的工作中专业于接入多道客户支持。作为一个国际，获奖的，多语言联系中心，他们知道我们的员工和与他们的客户之间的关系是他们最大的最有价值的资产。由于这一点，他们不倦地努力体现客户品牌。他们称这个客户经验为：我们的人员，你的品牌。工作类型：全职/永久地点：开普敦工作场所：完全远离你的个人资料 你是一个欢乐，友好和沟通性的人，喜欢与人们交谈并有动力实现挑战性的目标。理想情况下，你带来：· 瑞士母语德语者 · 在接入电话 （客户服务，支持热线）的经验 · 出口电话的经验 （销售，B2C/B2B 约会设置）· 有强大的潜力和推动出口销售成功的说服能力 · 与共同的 IT 工具快速理解和信心 ·忠诚度，可靠性以及高效，精确的工作风格 · 工作中享受和真正感兴趣 ·稳定互联网 （理想的是光纤）个人品质 （家庭办公室）· 自主组织：能够独立组织工作，遵守截止日期 ·纪律和自我激励：保持无需持续监督的生产力 ·责任感：在客户问题出现时积极行动 ·远程团队合作：通过团队，slack 或 zoom 数字化协作愿意 我们客户服务电话销售促销：·通过直接销售或约会设定获得新客户 ·通过忠诚性优惠，额外销售或交叉销售加强客户忠诚度 ·通过特殊报价赢得客户回来 ·进行调查以确定客户需求或满意度电话和书面服务：· 管理客户服务流程，从订单接受到发票；· 手机，电子邮件或聊天电话和支持服务处理客户查询：· 一级支持；· 投诉管理和解决问题责任。根据项目，你将负责各种各样的手机和书面接入和出口通信任务。如果你还没有在这方面的经验，至少应该对这些方面产生强烈兴趣了解
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Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.
Job Type: Full Time/Permanent
Location: Cape Town
Work Place: Fully Remote
Your Profile
You are a cheerful, friendly, and communicative person who enjoys talking to people and is motivated to achieve challenging goals.
Ideally, you bring:
- Native Swiss German speaker
- Experience in inbound telephony (customer service, support hotline)
- Experience in outbound telephony (sales, B2C/B2B appointment setting)
- A persuasive personality with strong potential and drive for outbound sales success
- Quick understanding and confidence with common IT tools
- Loyalty, reliability, and an efficient, precise working style
- Enjoyment and genuine interest in the job
- Stable internet connection (ideally fiber optic)
Personal Qualities (for Home Office)
- Self-organization: Ability to structure work independently and meet deadlines
- Discipline and self-motivation: Staying productive without constant supervision
- Sense of responsibility: Acting proactively when customer issues arise
- Remote teamwork: Willingness to collaborate digitally via Teams, Slack, or Zoom
Our client’s Services
Telephone Sales Promotion:
- Acquiring new customers through direct sales or appointment setting
- Strengthening customer loyalty through loyalty offers, additional sales, or cross-selling
- Winning back customers with special offers
- Conducting surveys to determine customer needs or satisfaction
Telephone and Written Customer Service:
- Managing customer service processes from order acceptance to invoicing
- Handling customer inquiries by phone, email, or chat
Hotline and Support Services:
- First-level support
- Complaint management and problem resolution
Responsibilities
You will handle a variety of tasks in telephone and written inbound and outbound communication, depending on the project. If you don’t yet have experience in this field, you should at least bring a strong interest in learning about these activities.
Benefits
- Comprehensive onboarding and training
- Friendly, supportive team culture
- Fully equipped home office setup
- Flexible work scheduling
Originally posted on Himalayas