解决方案架构师
Solutions Architect
关于Nexcess
Nexcess为组织提供专业云解决方案，这些组织需要性能和合规性共存。我们为全球的客户提供服务，从扩展客户网站的机构到运行关键任务操作的企业。我们以深厚的技术专长和与每位客户的真诚合作建立了声誉。我们所管理的每个环境背后，都有一支认真对待技术并关键时刻始终如一的团队。
职位概述
解决方案架构师与销售、工程、产品和客户合作，设计符合业务和技术需求的基础设施解决方案。该角色在售前过程中担任主要技术顾问，负责解决方案发现、架构设计、技术演示和方案制定。解决方案架构师负责将客户需求转化为可扩展、安全且成本效益高的基础设施解决方案，同时提供技术支持以实现成功的客户成果并推动业务增长。
职责
- 主导技术发现会议，了解客户的业务目标、技术需求和基础设施挑战。
- 在云、混合、本地和裸机环境中设计端到端的基础设施解决方案。
- 在售前生命周期中与销售团队合作，包括客户上线、方案范围定义、RFP/RFI响应和技术方案估算。
- 向客户和内部利益相关者进行技术演示、产品展示、研讨会和方案概述。
- 编写解决方案架构文档、技术图表、成本估算和总拥有成本（TCO）模型，以支持客户方案。
- 与产品管理团队合作，提供客户反馈并推荐影响产品路线图的改进。
- 与供应商、供应链团队和内部利益相关者协调，确保硬件可用性和部署时间表一致。
- 跟踪新兴基础设施技术、托管平台、云服务和行业趋势。
- 通过在整个销售过程中担任主要技术顾问，与客户建立信任关系。
- 与工程、产品和运营团队紧密合作，确保所提出的解决方案技术上可行且可操作。
- 完成其他指派的任务。
查看英文原文
About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
Overview
The Solutions Architect partners with Sales, Engineering, Product, and customers to design infrastructure solutions that align with business and technical requirements. This role serves as the primary technical advisor throughout the pre-sales process, leading solution discovery, architecture design, technical presentations, and proposal development. The Solutions Architect is responsible for translating customer requirements into scalable, secure, and cost-effective infrastructure solutions while providing technical expertise that supports successful customer outcomes and drives business growth.
Responsibilities
- Lead technical discovery sessions to understand customer business objectives, technical requirements, and infrastructure challenges.
- Design end-to-end infrastructure solutions across cloud, hybrid, on-premises, and bare-metal environments.
- Partner with the Sales team throughout the pre-sales lifecycle, including customer onboarding, solution scoping, RFP/RFI responses, and technical solution estimation.
- Deliver technical presentations, product demonstrations, workshops, and solution overviews to customers and internal stakeholders.
- Develop solution architecture documentation, technical diagrams, cost estimates, and Total Cost of Ownership (TCO) models to support customer proposals.
- Collaborate with Product Management by providing customer feedback and recommending enhancements that influence the product roadmap.
- Coordinate with vendors, supply chain teams, and internal stakeholders to align hardware availability and deployment timelines.
- Stay current on emerging infrastructure technologies, hosting platforms, cloud services, and industry trends.
- Build trusted relationships with customers by serving as the primary technical advisor throughout the sales engagement.
- Partner closely with Engineering, Product, and Operations teams to ensure proposed solutions are technically sound and operationally feasible.
- Perform other duties as assigned.
What Success Looks Like
- Customer solutions consistently meet technical, operational, and business requirements.
- Technical engagements contribute to successful sales outcomes and increased customer confidence.
- Accurate solution designs, pricing estimates, and TCO models support timely proposal delivery.
- Customers view the Solutions Architect as a trusted technical advisor throughout the buying process.
- Product Management receives actionable customer feedback that influences future product development.
- Strong collaboration across Sales, Engineering, Product, and Operations results in successful solution delivery.
- Multiple sales opportunities are effectively managed simultaneously while maintaining a high level of customer engagement.
Required Qualifications
- Strong understanding of IT infrastructure, including cloud, hybrid, on-premises, and bare-metal environments.
- Experience working with public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Strong knowledge of networking, system architecture, and infrastructure technologies, including VLANs, RAID, CPU architecture, IP networking, IP routing, and BGP.
- Familiarity with NVIDIA reference architectures and GPU infrastructure design, including GPU cluster networking and InfiniBand/NVLink technologies.
- Ability to design scalable, highly available, and cost-effective infrastructure solutions.
- Experience creating technical documentation, architecture diagrams, and solution designs.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Strong presentation skills with customer-facing experience.
- Excellent collaboration and relationship-building skills across Sales, Engineering, Product, and customer teams.
- Strong analytical and problem-solving skills with a customer-first mindset.
- Ability to manage multiple customer opportunities and competing priorities simultaneously.
- Willingness to travel for customer meetings and onsite engagements as needed.
- Fluent in spoken and written English.
Preferred Qualifications
- Experience designing AI/ML infrastructure solutions using NVIDIA reference architectures, including DGX, HGX, and GPU cluster networking.
- Previous experience as a Solutions Architect or in a similar customer-facing technical consulting role.
- Experience as a Cloud Engineer, DevOps Engineer, or related infrastructure engineering role.
- Hands-on experience with Terraform and Infrastructure as Code (IaC).
- Experience with enterprise bare-metal server hardware and hosting infrastructure.
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA.
- Experience with scripting or automation languages.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or another STEM-related field.
Work Environment
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- While performing the essential duties of this job, the individual is regularly required to speak and hear
- While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
- Works at a desk and computer screen for extended periods of time
- Works in a traditional climate controlled office environment or from home
- Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population
Disclaimer
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
Originally posted on Himalayas