业务运营主管 - 海外会计
Business Operations Head - Offshore Accounting
职位要求：
- 职位类型：经验丰富的高级经理/负责人
- 雇佣类型：全职；正式雇佣（直接招聘）
- 工作安排与地点：完全远程办公 - 菲律宾
- 工作时间：工作日；美国太平洋时间班次
- 行业：商业服务（离岸会计与财务主管）
职位简介：
我们正在寻找一位以人员为中心的运营经理加入客户的团队，负责一家为绘画和建筑企业提供支持的离岸会计公司的日常运营。在此职位中，您将推动运营效率、服务质量及流程改进，同时领导并发展经理和高级员工，特别是菲律宾团队。您将与管理层紧密合作，将业务目标转化为可执行的计划，管理不同部门，监控绩效，并确保团队始终与公司价值观、流程和客户承诺保持一致。理想的候选人应温暖、亲和、务实，并能在快速发展的环境中成为客户的关键运营合作伙伴。
主要职责：
- 领导日常运营，确保高效的工作流程、强大的服务交付以及团队间的协调一致。
- 开发和改进运营流程、系统和工作流，以提高生产力、可扩展性和绩效。
- 与首席执行官和管理层合作，推动业务增长、团队发展和持续改进计划。
- 领导和培养经理和高级员工，重点关注员工参与度、留存率、文化建设和职业发展。
- 管理跨职能运营，监控关键绩效指标和绩效，识别流程改进和资源优化的机会。
- 支持变革管理、新流程和新技术的团队推广。
- 与人力资源部门合作，进行员工辅导、绩效管理和处理升级的员工事务。
任职资格：
- 商业管理、人力资源、会计或相关领域的学士学位。
- 在小型或中型企业中担任过国家经理、运营总监、运营经理或类似高级管理职位的经验优先。
- 5年以上运营领导经验，最好是在离岸外包、外包、会计或技术服务环境中的经验。
- 有管理远程团队和跨多个部门工作的经验。
- 在运营战略、流程改进和绩效管理方面有丰富经验。
查看英文原文
Job Expectations:
- Position Type: Experienced - Senior Manager/Head
- Employment Type: Full-Time; Permanent (Direct Hire)
- Work Setup & Location: Fully Remote - Philippines
- Work Schedule: Weekdays; US PST Shift
- Industry: Business Services (Offshore Accounting & Controllership)
About the Job:
We are looking for a people-focused Operations Manager to join our client's team and oversee day-to-day operations for an offshore accounting company supporting painting and construction businesses. In this role, you will drive operational efficiency, service quality, and process improvement while leading and developing managers and senior staff, particularly the Philippine-based team. You will work closely with leadership to translate business goals into actionable plans, oversee different departments, monitor performance, and ensure teams remain aligned with company values, processes, and client commitments. The ideal candidate is warm, approachable, hands-on, and comfortable serving as a key operational partner to the client in a fast-paced, growing environment.
Key Responsibilities:
- Lead day-to-day operations, ensuring efficient workflows, strong service delivery, and alignment across teams.
- Develop and improve operational processes, systems, and workflows to increase productivity, scalability, and performance.
- Partner with the CEO and leadership team on business growth, team development, and continuous improvement initiatives.
- Lead and develop managers and senior staff, with a focus on employee engagement, retention, culture, and career growth.
- Oversee cross-functional operations, monitor KPIs and performance, and identify opportunities to improve processes and optimize resources.
- Support change management, new processes, and technology adoption across teams.
- Collaborate with HR on employee coaching, performance management, and escalated employee matters.
Qualifications:
- Bachelor's degree in Business Administration, HR, Accounting, or a related field.
- Experience as a Country Manager, Director of Operations, Operations Manager, or similar senior leadership role within a small to mid-sized company is preferred.
- 5+ years of solid experience in operations leadership, ideally within an offshoring, outsourcing, accounting, or technical services environment.
- Proven experience managing remote teams and working across multiple departments.
- Strong experience in operational strategy, process improvement, and performance management.
- Excellent written and verbal English communication skills, with experience working with US and Philippine teams.
- Warm, approachable, and people-oriented, with a genuine interest in supporting and developing people.
- Able to lead collaboratively without being overly rigid or hierarchical, with strong judgment and emotional intelligence.
- Comfortable serving as the client's right-hand in managing operational priorities across the business.
- Familiarity with ClickUp or similar project management platforms.
- Candidates with extensive experience primarily in traditional BPO environments are not preferred.
- Adaptable and hands-on, with the ability to work effectively in a fast-paced, growing environment.
- Can start immediately, if possible.
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Only shortlisted candidates will be contacted. Updating or tailoring your CV is highly recommended.
Originally posted on Himalayas