客户成功经理（美国招聘）
Client Success Manager (US Staffing)
职位要求：
- 职位类型：资深员工 - 个人贡献者
- 雇佣类型：全职；长期（直接雇佣）
- 工作安排与地点：完全远程 - 菲律宾
- 工作时间：工作日；美国时区
- 行业：商业服务（离岸人员派遣与会计）
职位简介：
我们正在寻找一名客户成功经理加入客户的团队，支持客户关系和为美国客户提供成功的服务交付。在此职位中，您将从客户入职和整合到持续的账户管理，全程管理客户旅程，监控绩效，处理问题，并协调内部团队以确保满足客户需求。您将成为客户的首要联系人，并通过清晰的沟通和主动的支持建立牢固的长期关系。
主要职责：
- 进行初步的发现通话，了解客户的需求和要求。
- 准备销售文件、提案和其他客户材料。
- 管理客户从安置和入职到成功整合的整个旅程。
- 作为客户问题、请求和后续跟进的主要联系人。
- 设定成功指标并监控客户和团队的绩效。
- 定期与客户和菲律宾团队进行检查，跟踪进展并解决问题。
- 监控每日报告、绩效指标、工作量和任务交接。
- 识别运营挑战并推荐解决方案或流程改进。
- 主持客户会议并推动讨论以实现成功结果。
- 通过定期沟通建立和维护牢固的长期客户关系。
- 收集客户反馈并利用洞察力改善服务交付。
- 为客户在招聘实践、人员需求和行业趋势方面提供建议。
- 与招聘、人力资源和运营团队合作，确保客户要求的顺利执行。
- 在客户和内部团队之间担任联络人，确保清晰的沟通和对齐。
任职资格：
- 商业管理、管理、市场营销、传播或相关领域的学士学位。
- 4年以上作为客户经理、客户成功经理、客户主管或类似客户导向岗位的经验。
- 最近的经验必须是在一家为多个美国客户提供支持的离岸人员派遣公司。
- 具有建筑或家庭服务行业的经验是巨大优势。
查看英文原文
Job Expectations:
- Position Type: Experienced - Individual Contributor
- Employment Type: Full-Time; Permanent (Direct Hire)
- Work Setup & Location: Fully Remote - Philippines
- Work Schedule: Weekdays; US Shift
- Industry: Business Services (Offshore Staffing & Accounting)
About the Job:
We are looking for a Client Success Manager to join the client's team and support client relationships and successful service delivery for US-based clients. In this role, you will manage the client journey from onboarding and integration to ongoing account management, monitor performance, address concerns, and coordinate with internal teams to ensure client requirements are met. You will serve as the main point of contact for clients and help build strong, long-term relationships through clear communication and proactive support.
Key Responsibilities:
- Conduct initial discovery calls to understand client needs and requirements.
- Prepare sales documents, proposals, and other client materials.
- Manage the client journey from placement and onboarding through successful integration.
- Serve as the main point of contact for client concerns, requests, and follow-ups.
- Set success metrics and monitor client and team performance.
- Conduct regular check-ins with clients and the Philippine team to track progress and address issues.
- Monitor daily reports, performance metrics, workload, and task handoffs.
- Identify operational challenges and recommend solutions or process improvements.
- Lead client meetings and facilitate discussions to drive successful outcomes.
- Build and maintain strong, long-term client relationships through regular communication.
- Gather client feedback and use insights to improve service delivery.
- Provide clients with recommendations on recruitment practices, staffing needs, and industry trends.
- Collaborate with recruitment, HR, and operations teams to ensure smooth execution of client requirements.
- Act as a liaison between clients and internal teams to ensure clear communication and alignment.
Qualifications:
- Bachelor's Degree in Business Administration, Management, Marketing, Communications, or a related field.
- 4+ years of experience as an Account Manager, Client Success Manager, Client Manager, or in a similar client-facing role.
- Most recent experience with an offshore staffing agency supporting multiple US-based clients is required.
- Experience in the construction or home services industry is a huge advantage.
- Proficiency in ClickUp or similar project management tools.
- Strong client relationship management and communication skills.
- Excellent written and verbal English communication skills.
- Strong problem-solving and decision-making skills with the ability to address challenges independently.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Ability to collaborate effectively with clients and internal teams.
- Strong business acumen with the ability to align client strategies and services with overall business objectives.
- Candidates with extensive experience primarily in traditional BPO environments are not preferred.
- Can start immediately, if possible.
-
Only shortlisted candidates will be contacted. Updating or tailoring your CV is highly recommended.
Originally posted on Himalayas