Out-of-Hours Service Agent
工作人员将在晚上，周末和假期期间成为 Alpha24医疗保健专业人士和客户的首个联系点。这一角色对于确保无间断服务，及时响应紧急请求以及有效协调最后一刻的人员需求至关重要。要求 主要责任 ·迅速回应客户和医疗保健职业人员在英国正常营业时间以外的进来电话，消息和电子邮件。·处理正规班级预订，取消或更改，并以精确性和紧迫性进行处理。·根据客户需求和可用性协调并派遣可用的医疗人员。· 记录所有互动，班级变更和事件在系统中 （例如 CRM,计划软件）. · 向指定的呼叫管理员或内部团队扩大复杂或关键问题。· 在平静而专业地处理高压情况时提供卓越的客户服务。· 随时遵循 Alpha24 Healthcare 标准操作程序和通信协议。要求。· 客户服务，发送或人事协调方面的经验 （最好是在医疗保健或招聘领域）. · 擅长英语语言和书面沟通技能。· 在快速发展的环境中独立工作，做出明确决定并管理优先事项的能力。·熟悉 CRM 或计划软件 （最喜欢但不需要）. ·技术知识博，可靠互联网以及安静的工作设置。·愿意在英国夜班，周末和公开假期工作。优惠资格。·以前在英国医疗保健或 BPO 环境中的经验。· 职力管理，紧急处理或呼叫服务协调方面的背景。原创发表于 Himalayas
查看英文原文
This is a remote position.
Role Summary The Out-of-Hours Service Agent will serve as the first point of contact for Alpha24’s healthcare professionals and clients during evenings, weekends, and holidays. This role is crucial to ensuring uninterrupted service, timely responses to urgent requests, and efficient coordination of last-minute staffing needs.
Requirements
Key Responsibilities
· Respond promptly to inbound calls, messages, and emails from clients and healthcare professionals outside of regular UK business hours.
- Handle urgent shift bookings, cancellations, or amendments with accuracy and urgency.
- Coordinate and dispatch available healthcare staff based on client requirements and availability.
- Log all interactions, shift changes, and incidents accurately into the system (e.g. CRM, scheduling software).
- Escalate complex or critical issues to the designated on-call manager or internal team.
- Provide exceptional customer service while managing high-pressure situations calmly and professionally.
- Follow Alpha24 Healthcare’s standard operating procedures and communication protocols at all times.
Requirements
· Experience in customer service, dispatching, or staffing coordination (preferably within healthcare or recruitment).
- Excellent spoken and written English communication skills.
- Ability to work independently, make sound decisions, and manage priorities in a fast-paced environment.
- Familiarity with CRM or scheduling software (preferred but not required).
- Tech-savvy with reliable internet and a quiet work-from-home setup.
- Willingness to work UK night shifts, weekends, and public holidays.
Preferred Qualifications
· Prior experience in a UK-based healthcare or BPO setting.
- Background in workforce management, emergency handling, or on-call service coordination.
Originally posted on Himalayas