季节性持牌保险代表 - 远程
Seasonal Licensed Insurance Representative - Remote
概述
作为持牌保险专家，季节性职位，您将作为客户的主要联系人，以专业水准处理进出的沟通。使用一系列基于网络的工具，您将高效解决咨询，确保顺畅且积极的客户体验。此职位适合在高速度环境中热爱服务交付的人士。
申请截止日期：持续至职位招满为止。
申请请访问 TP 职业网站：
目前，就业仅限于以下各州的居民：AL、AR、AZ、DE、FL、GA、IA、ID、IL、IN、KS、KY、LA、MD、ME、MI、MN、MO、MS、MT、NC、ND、NE、NJ、NM、NV、OH、OK、PA、RI、SC、SD、TN、TX、UT、VA、WI、WV、WY。
关于 TP
TP 是全球领先的数字业务服务提供商。我们与世界上最著名的品牌合作，通过先进技术和可持续的商业实践优化运营。我们拥有覆盖 300 种语言的 50 万名全球员工，是我们社区和客户中的一股正能量。
与 TP 工作的福利包括
TP 为您和您的家人提供福利。符合条件的团队成员可以享受全面的健康福利，可能包括医疗、视力和牙科保险。
我们投资并重视团队成员的心理健康和福祉，提供资源，包括雇佣援助计划、以健康和个人带薪休假（HPT）形式提供的空间，以及符合资格的休假计划。
我们提供福利和工具，帮助我们的团队成员及其家庭规划财务未来。这包括提供具有竞争力的 401(K) 计划、人寿保险、补充医疗保险、重大疾病保险、宠物保险、FSA 计划和零售商折扣。
职业发展与文化
在 TP，我们优先打造包容和多样化的文化，让每位员工都感到被重视。我们提供无限的职业发展平台，营造一个志向和高绩效带来长期成功的环境。
TP 致力于支持服役人员。我们欢迎现役军人、退伍军人和军属的申请。
平等机会雇主
TP 是平等机会雇主。我们不因种族、宗教、肤色、国籍、性别、性取向、年龄、婚姻状况、退伍军人身份或残疾状况而歧视。
如果您在申请过程中需要合理的便利措施，
查看英文原文
Overview
As a Licensed Insurance Specialist, Seasonal, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Application Deadline: Ongoing until positions are filled.
To apply, please visit the TP Careers site at
Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Responsibilities
Your Responsibilities
As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
- Possess home state Life & Health Insurance License.
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements
- Internet Requirements:
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Originally posted on Himalayas