全球战略与运营副总裁
Vice President, Global Strategy & Operations
### **我们的使命：消除心理健康的一切障碍。**
Spring Health 是一家全球心理健康公司，致力于消除所有心理健康障碍。我们正在打造一个世界，在这个世界中，获得支持变得简单、个性化，并以个人为中心，从而让护理能够贯穿每一个工作、搬家、健康计划和人生阶段。
我们的 AI 原生平台帮助我们在自助工具、辅导、治疗、药物管理以及专科护理中提供个性化的支持。通过 JAMA Network Open 和 Validation Institute 的独立验证，Spring Health 通过领先的雇主、健康计划和合作伙伴，已覆盖全球超过 1.7 亿人。
作为一家 AI 原生公司，我们认为技术应该扩大护理的覆盖面、质量和人性化。每位 Spring Health 团队成员都应有意识地使用 AI 工具，对 AI 输出应用人类判断，并以支持其角色和我们使命的方式持续提升 AI 熟练度。
Spring Health 正在积极寻找一位全球战略与运营副总裁加入我们的团队。这位领导者将推动我们的国际运营战略，并与产品、法律和临床团队紧密合作，扩大我们的国际影响力。全球战略与运营副总裁将跨职能协调全球交付网络，并优化我们目前运营的 200 多个国际市场中的服务可靠性。这是一个全职职位，可以远程办公，预计每季度需要前往纽约市总部进行旅行。
**你将负责：**
- 协调并统一一个高度跨职能、矩阵式的团队，为会员、客户和供应商提供卓越的心理健康基础设施。
- 影响并塑造长期的全球扩展路线图，主要聚焦于服务交付卓越和扩展，而非国家扩展，作为内部总经理，确保组织能力与市场需求一致。
- 与市场进入团队跨职能合作，识别可解除障碍并加速全球收入增长和市场进入的运营准备能力。
- 在所有国际履行和支持渠道中建立并培养深厚的运营严谨性、系统性标准化和流程卓越性。
- 推动本地市场定制和区域交付模式，确保护理交付符合文化相关性和区域标准的临床合规性。
- 建立强大的…
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### **Our mission: e** liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
Spring Health is actively seeking a VP, Global Strategy & Operations to join our team. This leader will drive our international operational strategy and partner closely with product, legal, and clinical teams to scale our international footprint. The VP, Global Strategy & Operations will cross-functionally orchestrate global delivery networks and optimize service reliability across the 200+ international markets in which we operate today. This is a full-time position that can be performed remotely, with quarterly travel to our New York City headquarters expected.
**What you'll do:**
- Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide.
- Influence and shape the long-term global expansion roadmap, largely focused on service delivery excellence and expansion versus country expansion, acting as an internal general manager to align organizational capabilities with market needs.
- Partner cross-functionally with Go-To-Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry.
- Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels.
- Champion local market customization and regional delivery models to ensure care delivery is culturally relevant and clinically compliant with regional standards.
- Build strong, collaborative relationships with regional providers and strategic fulfillment networks globally.
- Balance complex international regulatory, legal, and operational trade-offs to keep cross-border service delivery moving forward quickly and safely.
- Resolve high-friction cross-functional operational roadblocks and manage international dependencies under changing market conditions.
- Audit and optimize regional operational processes to eliminate systemic inefficiencies and improve overall service velocity.
**What success looks like in this role:**
- Meet or exceed established revenue expansion and retention goals.
- Improve end-to-end operational efficiency metrics, reducing unit-level care support and fulfillment delivery costs while raising the bar on world-class quality standards.
- Successfully execute and scale the in-house care delivery infrastructure roadmap to improve internal fulfillment capacity across core international target regions.
**What you'll bring:**
- 15+ years of progressive leadership experience heading complex operations, network management, or general management functions.
- Direct experience successfully scaling operational footprints from the ground up from the United States into international markets.
- Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes.
- Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment.
- Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and key performance indicators.
- Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors.
**Nice to have:**
- Professional experience working within both employee benefits and commercial health plan operations spaces.
- Experience designing or managing centralized global shared services models.
_The target base salary range for this position is **$230,400 - $290,000** and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using [**Radford Global Compensation Database**](https://springhealth.link/jd-2022-09-radfordcomp) at minimum to ensure competitive and fair pay._
#### **Benefits provided by Spring Health:**
**Note**: We have even more benefits than listed [here](https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits) and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to [**One Medical**](https://www.onemedical.com/membership/) accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to [**Noom**](https://www.noom.com/) **,** a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through [**Carrot**](https://springhealth.link/jd-2023-07-carrotbenefit), in addition to $4,000 reimbursement for related fertility expenses.
- Access to [**Wellhub**](https://springhealth.link/jd-2023-07-gympassbenefit), which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to [**BrightHorizons**](https://www.brighthorizons.com/), which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
**Not sure if you meet every requirement?** . If this role excites you, we encourage you to apply.
**_Our privacy policy:_** [**_https://springhealth.com/privacy-policy/_**](https://springhealth.com/privacy-policy/)
_Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know._