客户服务代表
Customer Service Representative
客户服务代表
地点：100% 远程（拉美地区）
薪资：具有竞争力
工作时间：全职
班次：与美国业务时间一致
合同类型：独立承包商协议
职位简介
我们正在寻找一位专业且可靠的客户服务代表，以支持美国本土企业，在快节奏的远程环境中提供服务。该职位适合具备出色沟通能力、能够处理来电和外拨电话并提供优质客户服务的候选人。
您将协助客户、管理预约和后续跟进、准确记录信息，并确保每次互动都有良好的体验。
主要职责
- 专业处理来电和外拨电话
- 协助客户解答问题、安排日程和后续跟进
- 提供准确的信息和客户服务
- 在公司系统中记录通话笔记和更新
- 在通话中保持专业和积极的语气
- 遵循公司的流程和沟通指南
- 协助团队完成其他客户服务任务
任职要求
- 英语口语和书面表达优秀（C1+优先）
- 有客户服务、BPO、呼叫中心或电话相关工作的经验
- 出色的沟通能力和主动倾听技巧
- 适应快节奏的工作环境
- 注重细节并具备多任务处理能力
- 稳定可靠的网络连接和专业的办公环境
- 坚持一致且可靠的工作态度
工具与平台
具备以下工具的使用经验会有所帮助：
- Google Workspace
- CRM 系统
- 拨号系统
- Slack
- Zoom
- HubSpot 或类似平台
福利
- 100% 远程办公
- 每周40小时工作制
- 连续一年在职后享有带薪假期
- 与国际客户合作的经验
- 职业发展的机会
- 支持性的团队环境
最初发布于 Himalayas
查看英文原文
Customer Service Representative
Location: 100% Remote (LATAM-based)
Salary: Competitive
Schedule: Full-Time
Shift: Aligned with U.S. business hours
Contract Type: Independent Contractor Agreement
About the Role
We are seeking a professional and reliable Customer Service Representative to support U.S.-based businesses in a fast-paced remote environment. This role is ideal for candidates with strong communication skills who are comfortable handling inbound and outbound calls while providing excellent customer support.
You will assist customers, manage appointments and follow-ups, document information accurately, and help ensure a positive experience on every interaction.
Key Responsibilities
- Handle inbound and outbound calls professionally
- Assist customers with questions, scheduling, and follow-ups
- Provide accurate information and customer support
- Document call notes and updates in company systems
- Maintain a professional and positive tone on calls
- Follow company processes and communication guidelines
- Support the team with general customer service tasks
Requirements
- Excellent spoken and written English (C1+ preferred)
- Previous experience in customer service, BPO, call center, or phone-based roles
- Strong communication and active listening skills
- Comfortable working in a fast-paced environment
- Strong attention to detail and multitasking ability
- Reliable internet connection and professional work setup
- Consistent and reliable work ethic
Tools & Platforms
Experience with some of the following tools is helpful:
- Google Workspace
- CRM systems
- Dialer systems
- Slack
- Zoom
- HubSpot or similar platforms
Benefits
- 100% remote work
- 40 hours per week
- Vacation benefits after 1 consecutive year with us
- Experience working with international clients
- Opportunities for professional growth
- Supportive team environment
Originally posted on Himalayas