发现通话专员
Discovery Call Specialist
现代甲状腺诊所是美国领先的甲状腺专科医疗服务提供商。十多年来，我们帮助患者——大多数是经历漫长而艰难健康旅程的女性——最终找到答案并重新找回自我，我们在多个平台上获得了超过600条五星评价。
发现电话专员是潜在患者遇到的第一个真人声音。该职位人员会通过Zoom进行免费的发现电话，与想要了解我们护理服务的人士交流。这些电话的目标不是招募人员；而是倾听、建立信任、清晰回答问题、提供安慰，并帮助每个人确定现代甲状腺诊所是否适合他们。当适合时，专员会热情地邀请潜在患者开始他们的治疗。
此职位需要高度的同理心，温和亲切的态度，良好的沟通技巧，以及能够以目的和关怀引导有意义对话的能力——从不施加压力。
主要职责
- 通过Zoom与潜在患者进行免费的发现电话，要求开启摄像头。
- 首先倾听，创造一个安全、支持的环境，让每个人感到被看见、被倾听和被尊重。
- 通过温暖、耐心和真诚的关怀建立信任。
- 清晰解释远程医疗如何运作，费用是多少，预期是什么，以及我们的医生有什么不同。
- 为正在做出重要健康决策的个体提供安慰。
- 引导每场对话走向对患者最合适的结局——帮助他们找到最适合自己的方案，即使这个方案不是与我们合作。
- 对于适合我们护理的潜在患者，热情邀请他们开始在诊所的治疗。
- 在入职过程中采用咨询式、以问题为导向的方法，建立信心而非施加压力。
- 在每一次互动中展现现代甲状腺诊所的使命、价值观和文化。
所需资格
- 具有相关经验，进行过发现电话，或帮助患者或客户就其护理或健康做出积极、自信的决定。（没有相关经验的候选人将不会被考虑。）
- 具有咨询式入职经验——以问题为导向、基于信任的方法，引导人们做出决策。
- 优秀的口头沟通能力；表达清晰、温暖且明确。
- 在Zoom上开启摄像头工作时感到舒适且专业。
查看英文原文
Modern Thyroid Clinic is the leading thyroid specialty healthcare provider in the United States. For over ten years, we have helped patients — most of them women navigating long, difficult health journeys — finally get answers and feel like themselves again, earning well over 600 five-star reviews across multiple platforms.
The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn more about our care. The goal of these calls is not to enroll people; it is to listen, build trust, answer questions clearly, provide reassurance, and help each person determine whether Modern Thyroid Clinic is the right fit for them. When it is the right fit, the Specialist warmly invites the prospective patient to begin their care.
This role requires high empathy, a kind and gentle demeanor, strong communication skills, and the ability to guide a meaningful conversation with purpose and care — never pressure.
Key Responsibilities
- Conduct complimentary discovery calls with prospective patients over Zoom, with the camera on.
- Listen first and create a safe, supportive space in which each person feels seen, heard, and respected.
- Build trust through warmth, patience, and genuine care.
- Clearly explain how telehealth care works, what it costs, what to expect, and what makes our providers different.
- Provide reassurance to individuals making a vulnerable, important decision about their health.
- Guide each conversation toward the right outcome for the patient — helping them find their best fit, even when that fit is not with us.
- For prospective patients for whom our care is right, warmly invite them to begin care with the clinic.
- Apply a consultative, question-led approach to onboarding that builds confidence rather than applying pressure.
- Represent the mission, values, and culture of Modern Thyroid Clinic in every interaction.
Required Qualifications
- Prior relevant experience conducting discovery calls and/or helping patients or clients make positive, confident decisions about their care or wellbeing. (Candidates without this experience will not be considered.)
- Prior experience in consultative onboarding — a question-led, trust-based approach to guiding people through a decision.
- Excellent verbal communication skills; articulate, warm, and clear.
- Comfortable and polished showing up for work on Zoom with the camera on.
- High empathy and the emotional maturity to hold space for someone's fears and hopes with grace.
- Ability to connect easily with people who are struggling, particularly women navigating difficult health journeys.
- Must be able to work full-time, 40 hours per week (this is not a part-time role).
- Must be authorized to work in the United States and able to be verified for employment through E-Verify.
Preferred Qualifications
- Familiarity with a consultative, question-led sales or decision-guidance philosophy, such as the approach taught by Jeremy Miner.
- A personal connection to health challenges. (Many of our team members and clinicians were once patients themselves. A thyroid condition — or any condition — is not required.)
Work Schedule & Arrangement
- Full-time, 40 hours per week, Monday through Friday.
- Moderately flexible scheduling within standard business operations.
- Fully remote / telehealth.
- Reliable high-speed internet and a professional, distraction-free environment suitable for video calls are required.
What We Offer
Modern Thyroid Clinic is a culture-first company. We treat each other with respect — no pettiness, no gossip — and we actively support, train, and develop our team. Our average employee tenure exceeds five years, with team members who have been with us since our earliest days. For many of us, this is more than a job; it is a mission we believe in because we have seen the results firsthand.
Equal Opportunity Statement
Modern Thyroid Clinic is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Employment is contingent upon successful completion of E-Verify confirmation of U.S. work authorization.
Originally posted on Himalayas