现代甲状腺诊所- 虚拟患者支持专员
Modern Thyroid Clinic- Virtual Patient Support Specialist
职位：虚拟患者支持专员
状态：全职或兼职（远程）
薪资
- 初始薪资为每小时22美元
- 完成90天成功考核后，每小时增加2美元
职位概述
虚拟患者支持专员是患者和潜在患者的主要联系人。该职位在工作时间作为实时接线服务，同时为护理团队提供实时的行政和临床支持。理想的候选人应在压力下保持冷静，高度有条理，并且在虚拟临床环境中自信地与患者沟通。
主要职责
电话与患者沟通
- 在工作时间作为实时接线员
- 回答来电并解答患者关于以下内容的问题：
- 诊所服务和流程
- 患者是否符合执业范围
- 入职步骤和所需文件
- 协助现有患者：
- 实验室订单
- 补充品商店问题
- 患者门户导航
- 记录并转达信息给相应的团队成员
- 查看语音邮件并当天回拨
- 转发紧急信息和紧急补药请求给医生
- 必要时协助患者支付费用
- 在Beyond CRM中回复潜在患者的邮件
- 在健康教练访问前致电患者以确认：
- 注册已完成
- 所有必要文件已提交
- 所有剩余问题已解答
行政与临床支持
- 为首席临床医生提供实时支持
- 管理实时重新安排：
- 临床医生
- 健康教练
- 根据需要从实验室获取实验结果
- 必要时将实验订单重新发送给实验室
- 支持患者门户流程，包括：
- 实验室表格
- 预约请求
- 一般门户咨询
- 报告：
- 潜在患者
- 新注册患者
理想候选人特质
- 在多任务处理时保持冷静、专业的态度
- 与患者清晰且富有同理心地沟通
- 在快节奏环境中有效优先处理任务
- 展现出强大的解决问题能力和执行力
- 与患者、临床医生和团队成员建立良好的关系
- 在虚拟环境中独立工作感到舒适
薪资：每小时22 - 24美元
最初发布于Himalayas
查看英文原文
Position: Virtual Patient Support Specialist
Status: Full-Time or Part-Time (Remote)
Compensation
- $22/hour to start
- $2/hour increase after successful completion of 90 days
Role Overview
The Virtual Patient Support Specialist serves as the primary point of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing real-time administrative and clinical support to the care team. The ideal candidate is calm under pressure, highly organized, and confident communicating with patients in a virtual clinical environment.
Key Responsibilities
Phone & Patient Communication
- Act as a live answering service during active business hours
- Answer incoming calls and address patient questions regarding:
- Clinic services and process
- Patient fit within scope of practice
- Onboarding steps and required paperwork
- Assist existing patients with:
- Lab orders
- Supplement store questions
- Patient portal navigation
- Record and route messages to appropriate team members
- Check voicemail and return calls the same business day
- Forward urgent messages and emergency refill requests to providers
- Assist with patient payments when necessary
- Respond to prospective patient emails within Beyond CRM
- Call patients prior to health coach visits to confirm:
- Registration completion
- All required paperwork is submitted
- Any remaining questions are answered
Administrative & Clinical Support
- Provide real-time support to the lead clinician
- Manage real-time rescheduling for:
- Clinicians
- Health coaches
- Retrieve lab results from labs as needed
- Resend lab orders to labs when necessary
- Support patient portal flow, including:
- Lab forms
- Scheduling requests
- General portal inquiries
- Report on:
- Prospective patients
- Newly registered patients
Ideal Candidate Characteristics
- Maintains a calm, professional demeanor while multitasking
- Communicates clearly and compassionately with patients
- Effectively prioritizes tasks in a fast-paced environment
- Demonstrates strong problem-solving and follow-through
- Builds rapport with patients, clinicians, and team members
- Comfortable working independently in a virtual setting
Salary: $22 – $24 / hourOriginally posted on Himalayas