现代甲状腺诊所-新患者顾问
Modern Thyroid Clinic-New Patient Advisor
位置：远程（美国本地）
类型：全职
汇报对象：专业团队领导
薪酬：具有竞争力的底薪 + 绩效奖金
职位机会
Modern Thyroid Clinic 是美国领先的甲状腺专科诊所，通过远程医疗为全美所有州的患者提供服务。过去十年中，我们获得了超过 600 条五星评价和 4.9 星评分——不是通过营销手段，而是通过对我们服务的女性患者始终如一的正确对待。
我们大多数患者在来到我们这里之前，已经经历了多年被忽视、误诊，或被告知他们的化验结果“正常”但她们知道情况不对。当她们与我们预约初次咨询时，她们带着挫败感、怀疑和真正的恐惧。
我们正在寻找一位能够与她们在此刻相遇的人。
职位描述
作为新患者顾问，你是潜在患者从 Modern Thyroid Clinic 听到的第一个真实声音。你的工作不是销售，而是倾听、理解，并帮助每个人诚实地、清晰地判断我们的诊所是否适合他们的需求。
这意味着你将：
- 充分准备。每次初次咨询前，你会查看每位患者的背景、陈述的目标和健康问题，以便你能够带着充分的信息进行真实的对话。
- 以诚信引导。你会准确回答问题，明确说明我们可以做到和不能做到的事情，从不施加压力让任何人做决定。我们的患者选择我们是因为他们信任我们——而这种信任始于你。
- 持续跟进。每次咨询后，你会记录结果，更新我们的 CRM 管道，并确保没有人被遗漏。你将管理每周仍处于考虑中的潜在患者，并在咨询前需要重新设定期望时主动联系他们。
这个职位需要兼具同理心和自律。最优秀的患者顾问是出色的沟通者，同时也是非常有条理的人。
我们寻找的人选
如果你符合以下条件，那么你可能是合适的人选：
- 你具备强大的咨询沟通技巧——这种技巧源于真正关心电话另一端的人，而不是照本宣科。
- 你明白最高形式的服务就是诚实。你宁愿失去一个注册用户，也不愿误导别人对我们提供的服务。
- 你对系统和流程有纪律性。CRM 更新、文档记录和管道管理
查看英文原文
Location: Remote (U.S.-based)
Type: Full-Time
Reports To: Practice Leadership
Compensation: Competitive base pay + performance bonuses
The Opportunity
Modern Thyroid Clinic is the nation's leading practice in advanced thyroid care, serving patients across all 50 states through telemedicine. Over the past decade, we've earned more than 600 five-star reviews and a 4.9-star rating — not through marketing tactics, but through a relentless commitment to doing right by the women we serve.
Most of our patients come to us after years of being dismissed, misdiagnosed, or told their labs are "normal" when they know something is wrong. By the time they schedule a discovery call with us, they're carrying frustration, skepticism, and real fear.
We're looking for someone who can meet them there.
The Role
As a New Patient Advisor, you are the first live voice a prospective patient hears from Modern Thyroid Clinic. Your job is not to sell. It is to listen, to understand, and to help each person determine — honestly and clearly — whether our practice is the right fit for their needs.
That means you will:
- Prepare thoroughly. Before every discovery call, you'll review each individual's background, stated goals, and health concerns so you can show up informed and ready to have a real conversation.
- Guide with integrity. You'll answer questions accurately, set clear expectations about what we can and cannot do, and never pressure anyone toward a decision. Our patients choose us because they trust us — and that trust starts with you.
- Follow through consistently. After every call, you'll document outcomes, update our CRM pipeline, and ensure no one falls through the cracks. You'll manage weekly reviews of prospective patients who are still considering, and you'll proactively reach out when expectations need to be reset before a call.
This is a role that requires equal parts empathy and discipline. The best patient advisors are outstanding communicators who also happen to be exceptionally organized.
What We're Looking For
You might be the right person if:
- You have strong consultative communication skills — the kind that come from genuinely caring about the person on the other end of the call, not from following a script.
- You understand that the highest form of service is honesty. You'd rather lose an enrollment than mislead someone about what we offer.
- You are disciplined with systems and process. CRM updates, documentation, and pipeline management aren't chores to you — they're how you ensure nothing slips.
- You can hold space for someone who has been medically gaslit for years and help them feel safe, heard, and confident in whatever decision they make.
Qualifications:
- Excellent verbal and written communication skills
- Strong organizational habits and attention to detail
- Experience working with CRM platforms (familiarity with GHL or similar systems is a plus)
- Comfort with video conferencing tools (Zoom) and scheduling platforms (Acuity)
- Ability to manage a full calendar of appointments and follow-up tasks without dropping threads
Preferred Background:
- Experience in healthcare, wellness, patient coordination, or consultative advising
- Familiarity with thyroid conditions or functional/integrative medicine (a plus, not a requirement)
How We Measure Success
- Every discovery call prepared at least 45 minutes in advance
- Accurate, timely CRM documentation after each interaction
- Strong conversion from prospective inquiries to enrolled patients — earned through trust, not pressure
- Consistent, clear communication across all touchpoints
Why This Role Matters
Modern Thyroid Clinic was founded by McCall McPherson on a simple principle: patients deserve better. That principle has guided every decision we've made for over a decade, and it's why hundreds of women have trusted us with their care.
This role is your chance to be part of that mission — to stand at the front door of a practice that is genuinely changing lives and ensure that every person who walks through it feels respected, informed, and cared for from the very first conversation.
If that resonates with you, we'd like to hear from you.
Compensation includes competitive base pay with bonuses tied to performance and patient satisfaction.
Modern Thyroid Clinic is an equal opportunity employer.
Salary: $24+ / hourOriginally posted on Himalayas