TPV Customer Service Representative
统一卫生正在聘请客户服务代表，在我们的登记高峰期内独立验证消费者注册.TPV 代表是销售对话和提交的注册之间的独立检查点。你将确认每个消费者了解他们选择的计划，打算进行注册，并在申请前面同意。这是非销售角色.TPV 代理人不出售，推，比较或注册消费者任何医疗保险优势，部分 D,并且与许可经纪人独立工作，他们的注册证明。基本职责和责任 · 根据批准的 TPV 脚本，在继续进行记录的验证电话与消费者进行。· 在继续前后，检查消费者的身份和要求的人口统计数据和资格细节。·确认消费者对选择计划，有效日期以及规划中关键元素的理解。·获得并记录消费者的明确自愿同意注册。· 当消费者感到困惑，犹，不请求计划或报告压力或误导性声明时，停止或失败验证。·将涉嫌代理行为错误，消费者投诉和潜在欺诈事件升级到同一天。· 准确记录通话结果，理由代码和核实系统中的注释。· 根据 HIPAA 和公司的隐私政策保护消费者 PHI 和 PII. · 满足 TPV 监督员设定的质量，精度和生产力目标。· 参加调用校准，质量审查和教练会议。· 可以接受培训，开放心态，并对建设性反开放 （我们希望你成长！）· 未定义资格。· 要求：最低1年的电话中心或客户服务经验。· 需要：每分钟至少35字的键入速度，高精度。· 需：能够以清晰，专业和耐心的方式阅读文字脚本。· 首选：优先：在医疗保险，健康保险或医疗保健呼叫中心工作经验。· 首选：熟悉医疗保证优势，部分 D 或 ACA 市场术语·双语优先：英语和西班牙语。· 优先：使用 CRM,拨号器和电话记录平台的经验。关于 integrity Integrity 是该国领先的独立分销商之一生命，健康和财富保险产品。Wit
查看英文原文
Position Summary
Unified Health is hiring for Customer Service Representatives to independently verify consumer enrollments during our peak enrollment season.
TPV representatives are the independent checkpoint between a sales conversation and a submitted enrollment. You will confirm that each consumer understands the plan they selected, intends to enroll, and gives informed consent before an application moves forward.
This is a non-sales role. TPV representatives do not sell, recommend, compare, or enroll consumers in any Medicare Advantage, Part D, and they work independently from the licensed agents whose enrollments they verify.
Essential Duties and Responsibilities
- Conduct recorded verification calls with consumers, following approved TPV scripts word for word.
- Verify consumer identity and required demographic and eligibility details before proceeding.
- Confirm the consumer's understanding of the selected plan, effective date, and key plan elements as scripted.
- Obtain and document the consumer's clear, voluntary consent to enroll.
- Stop or fail a verification when a consumer is confused, hesitant, did not request the plan, or reports pressure or misleading statements.
- Escalate suspected agent misconduct, consumer complaints, and potential fraud to Compliance the same day.
- Accurately record call outcomes, reason codes, and notes in the verification system.
- Protect consumer PHI and PII in line with HIPAA and company privacy policies.
- Meet quality, accuracy, and productivity targets set by the TPV Supervisor.
- Take part in call calibration, quality reviews, and coaching sessions.
- Be coachable, open-minded, and open to constructive feedback (we want you to grow!)
- undefined
Qualifications
- Required: 1 year minimum of call center or customer service experience.
- Required: Typing speed of at least 35 words per minute with high accuracy.
- Required: Ability to read scripts verbatim in a clear, professional, and patient manner.
- Preferred: Prior TPV, quality assurance, or compliance call experience.
- Preferred: Experience in a Medicare, health insurance, or healthcare call center.
- Preferred: Familiarity with Medicare Advantage, Part D, or ACA Marketplace terminology
- Bilingual preferred: English and Spanish.
- Preferred: Experience with CRM, dialer, and call recording platforms.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
Originally posted on Himalayas