Remote Bilingual Customer Support (Thai/English) - Music Streaming
我们可以在我们的团队中使用像你这样的人。你热爱音乐吗？泰语和英语都流利吗？ModSquad 与世界上领先的音乐流媒体平台之一合作，我们正在寻找经验丰富的客户服务代表加入我们的完全远程团队。作为客户的第一点联系，你将通过泰语和英国接入消息来帮助解决账号问题，收费查询，技术故障处理以及各种相关的问题。请注意：所有合格申请人将完成泰语和英文语言评估。作为团队成员，你将同时管理多个客户对话，在浏览详细的工作流程中，研究知识基础文章并提供卓越的客户体验。在典型的转变中，你可以期望：· 管理5-6次同步客户对话 · 研究和应用详细工作流程来解决客户问题 · 保持准确性而快速切换多种系统 · 在高速环境中平衡速度，质量和关注细节 · 适应不断发展的政策和程序随着平台继续增长 如果你喜欢多任务，学习新过程，同时组织几个移动作品，你可能会发现这个角色既有回报又吸引人。导向时间 （太平洋时间）在8周的导向期间需要每周40小时的承诺。导向阶段1: · 4周，早上4:00 - 晚上1:00 PT 导向阶级2: · 4周；自计划在早上6:00 - 19:00 PT 可用生产时间 （太平洋时）· 每天：6:00 - 7:00 PM PT 项目承诺 · 自计划至少25小时·自计安排每周25小时 ·其中25小时，12小时必须自定义星期六和/或日期转换时间区？使用世界时间朋友，把加利福尼亚州萨克拉门托作为你的参考地点。谁我们正在寻找 你将非常适合如果你：· 有以前经验通过大量的输入信息提供客户支持 · 在之前的角色中成功管理至少4-6次同时聊天对话 （经验管理5+聊天是一个强大优势）·快速学习新系统和工作流程 · 享受解决复杂的客户问题，同时遵循详细程序 · 特别关注细节，即使在多任务时也保持留下来 ·
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We Could Use Someone Like You in Our Crew.
Are you passionate about music and fluent in both Thai and English?
ModSquad has partnered with one of the world's leading music streaming platforms, and we're looking for experienced Customer Service Representatives to join our fully remote team.
As the first point of contact for customers, you'll assist with account questions, billing inquiries, technical troubleshooting, and a wide variety of platform-related issues through inbound messaging in both Thai and English.
Please note: All qualified applicants will complete language assessments in both Thai and English as part of the interview process.
What to Expect
As a member of this team, you'll manage multiple customer conversations simultaneously while navigating detailed workflows, researching knowledge base articles, and delivering an exceptional customer experience.
On a typical shift, you can expect to:
- Manage 5-6 simultaneous customer conversations
- Research and apply detailed workflows to resolve customer issues
- Switch quickly between multiple systems while maintaining accuracy
- Balance speed, quality, and attention to detail in a fast-paced environment
- Adapt to evolving policies and procedures as the platform continues to grow
If you enjoy multitasking, learning new processes, and keeping several moving pieces organized at once, you'll likely find this role both rewarding and engaging.
Orientation Hours (Pacific Time)
A commitment of 40 hours per week is required during the 8-week orientation period.
Orientation Phase 1:
- 4 weeks, 4:00 AM - 1:00 PM PT
Orientation Phase 2:
- 4 weeks, Self-scheduled between 6:00 AM - 7:00 PM PT
Available Production Hours (Pacific Time)
- Daily, 6:00 AM - 7:00 PM PT
Project Commitments
- Self-schedule a minimum of 25 hours per week
- Of those 25 hours, 12 hours must be self-scheduled on Saturday and/or Sunday
Need help converting time zones? Use World Time Buddy and set Sacramento, California as your reference location.
Who We're Looking For
You'll be a great fit if you:
- Have previous experience providing customer support through high-volume inbound messaging
- Have successfully managed at least 4-6 simultaneous chat conversations in a previous role (experience managing 5+ chats is a strong plus)
- Learn new systems and workflows quickly
- Enjoy solving complex customer issues while following detailed procedures
- Have exceptional attention to detail, even while multitasking
- Stay calm and organized in fast-paced environments
- Communicate professionally and fluently in both Thai and English
- Are passionate about delivering thoughtful, personalized customer experiences
Workspace Requirements
- Windows 11 or macOS Sequoia/Tahoe laptop or desktop
- Willingness to install ModSquad security software and a two-factor authentication app on your mobile device
- Webcam or smartphone capable of capturing clear photos
- Stable broadband internet connection (minimum 40 Mbps)
- At least 8 GB RAM (16 GB recommended)
- Dual monitors are strongly recommended to efficiently manage multiple conversations and support tools
If you're someone who enjoys learning, thrives under pressure, and takes pride in delivering exceptional customer experiences in a fast-paced environment, we'd love the opportunity to learn more about your experience and discuss the role with you.
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Originally posted on Himalayas