Field Service Engineer- MD
加入 PerkinElmer 时，你选择一个经验丰富和可信的科学解决方案领导者，在全球服务网络和分销中心支持下，提供合适的解决方案，在适当的时候，以满足关键客户需求。拥有超过80年的进步科学的遗产和为更健康的世界创新使命，我们的专业团队与商业，政府，学术和医疗保健客户密切合作，提供我们广泛的分析解决方案组合，以及 OneSource 服务。工作标题：领域服务工程师-MD 地点 （美国远程 - MDJob Description）科瓦里斯是一家 PerkinElmer 公司，在多态学研究和临床应用中是样本准备解决方案的领导者。凭借专有适应式聚焦声学® (AFA®) 技术，我们的先进仪器，消费品，试剂和产品组合为分析前样本准制提供了卓越的精度和可复制性，使研究人员能够生成高质量的数据，开发新型测试，并推动生命科学领域突破性的发现。从学术实验室到全球生物药物组织，科瓦利斯受到要求于分析工作流程每一步都需要精确的科学家们信任。更多信息请访问 www.covaris.com 查看详情：现场服务工程师将负责协调和执行科瓦利斯仪器的现场服务活动，作为技术支持问题第一点接触，以及在场进行维修和预防性维护。经过一般监督下运营，该角色预计会独立工作，依赖于广泛的经验和判断来规划和实现目标。本职位报告给全球服务主任。责任：·协调并开展所有现场服务的活动，包括但不限于设备安装，现场和仓库维修，预防性维修访问等。· 直接与每个客户帐户进行调度和跟踪。· 与地区销售经理沟通有关账户活动。· 在 CRM 中保持服务客户记录，以追踪每种仪器的保证和服务计划，以及维护帐户联系信息。·使用 CRM 数据库启动服务请求，执行完成每个服务要求的基本工作，并在需要时对账户进行后续处理。·负责从现场提供服务报告和 d
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When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Field Service Engineer- MD
Location(s)
US Remote - MDJob Description
Covaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. Powered by proprietary Adaptive Focused Acoustics® (AFA®) technology, our portfolio of advanced instruments, consumables, reagents, and kits for pre-analytical sample preparation deliver exceptional accuracy and reproducibility, enabling researchers to generate higher-quality data, develop novel assays, and drive breakthrough discoveries in life sciences. From academic labs to global biopharma organizations, Covaris is trusted by scientists who demand precision at every step of the analytical workflow. Learn more at www.covaris.com.
Job Summary:
The Field Service Engineer will be responsible for coordinating and executing field service activities of Covaris instruments, serving as the first point of contact for technical support questions, and coordinating and performing on-site repair and preventative maintenance. Operating under general supervision, this role is expected to work independently, relying on extensive experience and judgment to plan and accomplish goals. This position reports to the Director of Global Service.
Responsibilities:
- Coordinate and perform all field service activities, including but not limited to, installation of instruments, on-site and depot repair, and preventative maintenance visits.
- Communicate directly with each customer account for scheduling and follow-up.
- Communicate with Territory Sales Managers regarding account activity.
- Maintain service customer records in CRM to track warranty and service plans for every instrument, as well as maintain account contact information.
- Initiate service requests using the CRM database, perform essential work to complete each service request, and follow up with accounts where required.
- Be responsible for service reporting from the field and depot service.
- Respond to and take action regarding the technical support telephone line and technical support email address.
- Assist Engineering and Manufacturing with the investigation of production and/or design problems with the current inventory of instruments.
- Make recommendations in written format for modifications to design and manufacturing procedures learned from the field.
- Provide input and guidance for repair procedures.
- Develop and edit SOPs for service and repair.
- Maintain strong working relationships with US Production, Service, and Engineering functions to ensure proactive implementation of Covaris best practices.
- Location: Remote position based in North Carolina or Maryland with ability to travel as needed.
Qualifications:
- Bachelor's degree in a Scientific, Engineering, or Technical discipline.
- Interest and ability to work with customers via phone or face-to-face.
- 5+ years of experience in Engineering, Manufacturing, or Service environments.
- Experience working in a laboratory/clinical environment is an advantage.
- Familiarity with electronic testing procedures.
- Experience with advanced measurement tools, such as multi-meters, oscilloscopes, is a plus.
- Instrument assembly/disassembly skills and knowledge.
- Computer skills using Microsoft Office Suite, CRM systems, and internet competence.
- Ability to work individually or in a team environment.
- Ability to effectively manage own schedule and be capable of working with a degree of independence when required.
Reasonable Accommodation: Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.
The annual compensation range for this full-time position is $90,000 to $97,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.Originally posted on Himalayas