客户成功专员 - 韩语 - 马来西亚远程（合同）
Customer Success Specialist - Korean - MY Remote (Contract)
简介
客户成功专员（CSS）职位持续增加，因为越来越多的企业开始重视客户关系。CSS 的职责包括解决客户问题，推荐解决方案，并在充分了解烟草公司服务和产品知识的基础上指导产品用户，以确保客户对产品的满意度。
资格要求
要求/技能 • 至少1年客户服务经验 • 韩语和英语书面和口语表达能力优秀 • 有至少6-12个月的客服中心经验者优先 • 有达成目标的记录 • 以解决问题为导向 • 以消费者为中心的思维 • 良好的人际交往能力 • 熟悉技术 • 熟悉 CRM 系统 • 基础 IT 技能，包括使用多种操作系统 • 研究能力 • 注重细节 • 能够在团队中以及独立工作
职责
工作职责 • 确保所有沟通在所有渠道上专业且及时，同时带有亲和力 • 展示强大的产品、品牌和行业知识，确保所有客户问题得到解答，使他们成为品牌的推广者 • 达到客户和管理层设定的目标和要求 • 与客户和管理层团队分享适当的知识和信息 • 付出额外努力与客户互动
最初发布于 Himalayas
查看英文原文
Overview
Customer Success Specialist (CSS) jobs continue to be on the rise as more businesses are being engaged. CSS responsibilities include resolving customer queries, recommending solutions and guiding product users with the full knowledge in the services/products of the Tobacco company in order to provide customers’ satisfaction on the products.
Qualifications
Requirements/Skills • Minimum 1 year of experience in Customer Service • Excellent communication skills both written and spoken in: Korean and English• Contact centre experience of at least 6-12 months is preferred • Track record of achieving targets • Problem-solving oriented • Consumer-oriented mindset • Great interpersonal skills • Technology adept • Familiarity with CRM systems • Basic IT skills, including using multiple operating systems • Research skills • Detail-oriented • Ability to work well in a team as well as on your own
Responsibilities
Job Responsibilities • Ensure all communication is handled professionally and promptly but with a human touch across all channels• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand• Meet targets and requirements set by the client and management • Appropriate knowledge and information shared by the client and management team • Take the extra miles to engage with customers
Originally posted on Himalayas