数字运营专员
Number Operations Specialist
Aircall 是一家独角兽公司，是一家由人工智能驱动的客户沟通平台，全球 22,000 多家企业使用该平台来提升收入、更快解决问题并扩大面向客户的团队。我们通过将语音、短信、WhatsApp 和 AI 结合到一个无缝的工作空间中，重新定义客户沟通方式。
我们的增长源于一个简单理念：帮助团队更聪明地工作，而不是更辛苦地工作。Aircall 的 AI 语音代理自动处理常规电话，AI Assist 简化通话后的工作，AI Assist Pro 提供实时指导，让人们能够发挥最佳水平。结果是更高的收入、更快的解决速度以及充满信心地扩展的团队。
Aircall 总部位于巴黎，这是我们的欧洲总部，同时在西雅图设有北美总部，拥有强大的北美影响力，并在马德里、伦敦、柏林、旧金山、纽约市、悉尼和墨西哥城设有团队。我们打造了客户喜爱的产品和快速发展的业务，得到了世界级投资者的支持，并由多个产品线上的快速 AI 创新推动。
在 Aircall，你将加入一家正在迅速发展的公司。我们志向远大，以产品为导向，注重执行，有可见的影响、快速决策和真正的成长。
在 Aircall 的工作方式：我们以客户为中心，以数据为驱动，专注于实现有意义的结果。我们重视责任感、持续学习和审慎的速度。如果你在一个协作性强、节奏快的环境中如鱼得水，信任和影响对你来说很重要，那么你会在这里感到自在。
我们正在寻找一位注重细节且渴望学习的号码运营专员（初级岗位）加入我们的号码运营团队。在这个职位上，你将协助管理在不同运营商之间转移电话号码的流程，确保准确性、合规性，并为客户提供顺畅的体验。你将支持号码迁移相关请求、号码购买、来电显示和 A2P 10DLC 短信注册查询，与内部团队、客户和外部运营商密切合作以解决问题。这是一个在电信运营领域打下基础的绝佳机会——将提供全面的培训。
要求：
- 对细节有很强的关注力，能够同时处理多项任务
- 良好的书面和口头沟通能力
- 能够学习新的软件工具（如 CRM/工单系统，例如 Zendesk 或 Jira）
- 渴望了解电信、VoIP 和号码迁移流程
- 不需要先验电信经验——将提供培训
技能与能力：
- 有条理
查看英文原文
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided.
Qualifications:
- Strong attention to detail and ability to manage multiple tasks at once
- Good written and verbal communication skills
- Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira)
- Eagerness to learn about telecom, VoIP, and number portability processes
- No prior telecom experience required — training provided
Skills & Competencies:
- Organized with good time management
- Problem-solving mindset with a customer-first attitude
- Willingness to ask questions and escalate issues appropriately
- Team player who collaborates well across departments
- Interest in working with data and spotting patterns over time
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & benefits
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Originally posted on Himalayas