计费专员
Billing Specialist
Aircall 是一家独角兽公司，是一家由人工智能驱动的客户沟通平台，全球 22,000 多家企业使用该平台来提升收入、更快地解决问题并扩大客户支持团队。我们通过将语音、短信、WhatsApp 和 AI 结合到一个无缝的工作空间中，重新定义客户沟通。
我们的增长源于一个简单理念：帮助团队更聪明地工作，而不是更辛苦地工作。Aircall 的 AI 语音代理可自动化常规电话，AI Assist 简化了通话后的工作，AI Assist Pro 提供实时指导，让人们发挥最佳水平。结果是更高的收入、更快的解决速度以及充满信心地扩展的团队。
Aircall 总部位于巴黎，这是我们的欧洲总部，同时在西雅图设有北美总部，拥有强大的北美影响力，并在马德里、伦敦、柏林、旧金山、纽约市、悉尼和墨西哥城设有团队。我们打造了客户喜爱的产品和快速发展的业务，得到了世界级投资者的支持，并由多个产品线上的快速 AI 创新推动。
在 Aircall，你将加入一家正在迅速发展的公司。我们志向远大，以产品为导向，注重执行，有可见的影响、快速决策和真正的成长。
在 Aircall 的工作方式：我们以客户为中心，以数据为驱动，专注于实现有意义的结果。我们重视责任感、持续学习和高效思考。如果你在一个协作性强、节奏快的环境中如鱼得水，信任和影响对你来说很重要，那么你会在这里感到自在。
关于职位：
在我们的财务团队中，计费团队负责处理与计费和付款相关的客户咨询。我们的使命是提供准确的解决方案、清晰的沟通和高水平的客户满意度，同时确保完全符合财务指南和流程。
主要职责：
- 支持客户解决计费和付款相关问题（收据、贷项通知单、发票、付款处理等）
- 协助客户支持团队处理开票、订阅和付款管理相关问题
- 维护准确的客户账户余额
- 与应收账款和现金回收团队紧密合作
- 通过提供世界级的计费支持体验，建立并维护专业关系
- 开发并维护对 Aircall 计费和付款流程的深入理解
要求：
- 英语和西班牙语流利。法语和德语优先。
- 1 年以上 B2B SaaS 客户支持经验，或具有相关经验者。
查看英文原文
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role:
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
Key Responsibilities:
- Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
- Assist customer-facing teams with invoicing, subscriptions, and payment management topics
- Maintain accurate customer account balances
- Collaborate closely with the Accounts Receivable and Cash Collection teams
- Build and maintain professional relationships by delivering a world-class billing support experience
- Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
Requirements:
- Fluency in English and Spanish. French and German are a plus.
- 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
- Excellent written and verbal communication skills
- Experience with ticketing tools and support systems
- Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
- Analytical mindset with curiosity to investigate and resolve complex inquiries
- Strong time management and prioritization skills
- High level of empathy and customer orientation
- Ability to multitask across different platforms and communication channels
- Comfortable working cross-functionally in an international, multilingual, remote environment
- Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & benefits
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Originally posted on Himalayas