LATAM Resident Support
工作地点：从家工作类型：全职工作转班：美国商业时间关于我们 在我们的助理，我们将美国的房地产管理公司与高技能虚拟专业人员联系起来，帮助改善运营，增强居民体验和加强客户关系。我们致力于为团队成员建立一个协作，以成长为中心的远程工作环境。在 ourassistants.com 上了解更多。有关角色我们正在寻找双语居民支持/保留协调员 （英语西班牙语）为提供特殊服务给居民，提高保留率，并支持财产管理团队日常沟通和更新活动。理想候选人是有同情心，积极性和处理居民的担忧，租续订和搬迁预防策略方面的经验。这一角色对于确保居民在整个租期间感到支持，重视和了解至关重要。主要责任：帮助居民与英语和西班牙语有关账单，维护，租和社区政策相关的问题进行追踪。·通过电话，电子邮件或居民门户网站迅速回复。·以专业精神和同情处理升级。· 发送续订报价，必要时谈判条款，并处理签署的续约。· 确定未续订风险的居民和实施保留策略。· 与房地产管理人员密切合作解决可能影响续航的问题。沟通与协调 · 在居民，供应商和房地产团队之间提供双语交流支持。·协助发送社区通知，更新和公告。·记录所有互动和更新在房地产经理系统中。搬迁预防和问题解决 · 与接近搬迁日期的居民进行主动检查。· 早些时候解决有关问题的问题以避免无法续约的情况。· 支持维护，收费或通信缺口的解决。行政支持 · 保持更新，沟通和任务的准确数字记录。·生成保留报告，续订跟踪器和居民满意度更新。·协助新居民加入并确保流过渡。资格与要求 · 在财产管理，居民关系，租支持或其他领域至少1~2年的经验；
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Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who help improve operations, enhance resident experience, and strengthen client relationships. We are dedicated to building a collaborative, growth-focused remote work environment for our team members. Learn more at ourassistants.com.
About the Role
We are seeking a Bilingual Resident Support / Retention Coordinator (English–Spanish) to provide exceptional service to residents, improve retention rates, and support property management teams with daily communication and renewal activities.
The ideal candidate is empathetic, proactive, and experienced in handling resident concerns, lease renewals, and move-out prevention strategies. This role is critical in ensuring residents feel supported, valued, and well-informed throughout their tenancy.
Key Responsibilities
Resident Support
- Assist residents with inquiries related to billing, maintenance, leasing, and community policies in both English and Spanish.
- Respond promptly via phone, email, or resident portals.
- Handle escalations with professionalism and empathy.
Resident Retention & Renewals
- Track upcoming lease expirations and manage the full renewal process.
- Send renewal offers, negotiate terms when needed, and process signed renewals.
- Identify residents at risk of non-renewal and implement retention strategies.
- Work closely with property managers to resolve concerns that could impact renewals.
Communication & Coordination
- Provide bilingual communication support between residents, vendors, and the property team.
- Assist in sending community notices, updates, and announcements.
- Document all interactions and updates in the property management system.
Move-Out Prevention & Issue Resolution
- Conduct proactive check-ins with residents approaching move-out dates.
- Address concerns early to prevent avoidable non-renewals.
- Support resolution of maintenance, billing, or communication gaps.
Administrative Support
- Maintain accurate digital records of renewals, communications, and tasks.
- Generate retention reports, renewal trackers, and resident satisfaction updates.
- Assist with onboarding new residents and ensuring a smooth transition.
Qualifications & Requirements
- Minimum 1–2 years of experience in property management, resident relations, leasing support, or customer service.
- Fluent in both English and Spanish (written and spoken).
- Experience in renewal management, resident retention, or customer support preferred.
- Familiarity with property management software (AppFolio, Buildium, Yardi, or similar).
- Excellent communication, conflict resolution, and problem-solving skills.
- Strong organizational skills with the ability to manage multiple timelines and resident cases.
- Empathetic, patient, and resident-focused approach to service.
Additional Requirements
- Must be currently residing in Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
- Competitive salary based on experience
- Permanent remote setup
- Ongoing training and career growth opportunities
- Supportive and resident-focused team environment
Originally posted on Himalayas