Customer Success Consultant
我们相信学习的力量和快乐。在 Cengage,我们的员工有直接影响力帮助世界各地的学生发现学习的力量与快乐。我们被共同目标所联系在一起推动创新，帮助数百万学徒通过教育改善生活并实现他们的梦想。作为客户成功顾问，你将成为你分配领土内的 Cengage 客户的战略合作伙伴和可靠顾问。你的使命是确保客户通过有效使用 Cengage 技术，驱动采用和长期价值来获得他们想要的结果。我们愿意在美国任何地方聘请这个职位，但我们针对的是市场份额相当大的某些地区。你将在这里做什么：· 作为客户的指定接触点，建立强和持久的关系整个客户生命周期。·通过保留和更新 Cengage 客户实现和/或超过既定收入目标。· 制定并实施与客户目标一致的定制成功计划，提高产品使用率。· 与客户目标，标准方法和使用数据相关的主动培训和指导提供。· 支持客户解决严重问题，确保及时有效的结果。·定期进行健康检查以评估价值实现和确定增长机会。·分析客户数据以发现风险，更新挑战和升级机遇。在这里你需要的技能：· 证明能够快速学习和掌握新系统和应用程序的能力。· 优秀的沟通和演示能力。· 有强大的分析技巧，可以将数据转化为可行的见解。· 能用清晰而商业友好的方式解释技术概念。· 一次管理和优先考虑多个客户需求。优先：· 学士学位优先。· 5年以上销售或客户成功职业经验。· 教育技术或高等教育的经验。•熟悉高等教育环境，包括学习管理系统 (LMS). ·需要乘坐空中和汽车旅行20-30%. Cengage 致力于与广泛的人才群合作吸引并聘请强大且最合格的人员。我们的求职者被视为不论适用的联邦，州，公众保护的任何分类。
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We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.
We are open to hiring this position anywhere in the United States, though are targeting certain geographies where we have a substantial market share.
What you'll do here:
- Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
- Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
- Develop and implement tailored success plans that align with customer goals and increase product usage.
- Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
- Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
- Conduct regular health checks to assess value realization and identify opportunities for growth.
- Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.
Skills you will need here:
- Proven ability to quickly learn and master new systems and applications.
- Excellent communication and presentation skills.
- Strong analytical skills with the ability to translate data into actionable insights.
- Ability to explain technical concepts in a clear, business-friendly manner.
- Skilled at managing and prioritizing multiple customer needs simultaneously.
Preferred:
- Bachelor’s degree preferred.
- 5+ years of experience in a Sales or Customer Success role.
- Experience in Educational Technology or Higher Education.
- Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
- Requirement to travel between 20-30% by both air and car
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
In this position, you will be eligible to participate in the company’s variable Sales incentive compensation program.
$67,000.00 - $87,100.00 USDTarget Variable Compensation:
35,000.00 USD Annual: Individual Targetannually
Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.
Originally posted on Himalayas