内部IT支持工程师 II
Internal IT Support Engineer II
Harbor IT 是一家领先的托管服务提供商（MSP），专注于为多样化的客户群提供前沿的网络安全、IT 和云服务。我们以对卓越、创新和客户满意度的承诺而自豪。自 2022 年以来，Harbor IT 得到投资公司 Worklyn Partners 的支持，并通过收购和快速有机增长建立了全国性平台。我们的使命是管理客户的科技并降低他们的网络风险，这样他们就不必自己处理这些事务。
描述：Harbor IT 是一家顶级的 IT 服务解决方案提供商，致力于提供全面且集成的网络安全和托管 IT 服务。我们的愿景是成为寻求专家支持和资源的组织的首选合作伙伴，而这些资源他们可能无法在内部获得。我们与全球的经销商和解决方案提供商合作，在 48 个州和 15 个国家拥有业务。通过与领先的语音、数据和网络安全提供商合作，我们定制解决方案以满足每位客户的不同需求，确保世界级的服务和支持。
职位概述：我们正在寻找一位技能娴熟且积极主动的二级/三级内部 IT 支持工程师加入我们的全球 IT 团队。此职位专注于高级端点设置、远程故障排除和平台优化，特别是在用户迁移和公司转型期间，我们将收购公司的系统和团队整合到 Harbor IT 中。理想的候选人应具备 Entra 域加入、Intune 设备管理、配置文件迁移、RMM 工具和安全平台的实际操作经验，并具备跨多个时区远程支持用户的能力。
主要职责：
端点配置与迁移支持
- 使用 Entra 域加入设置和配置机器，实现安全的身份和访问管理。
- 部署和管理 Intune 策略，确保设备合规性、应用程序部署和安全执行。
- 在入职/离职和公司转型期间执行用户配置文件迁移。
- 确保用户迁移期间的数据传输和系统连续性。
- 笔记本电脑和设备外设的运输和设置
远程故障排除和技术支持
- 为 Windows、Linux 和 macOS 上的硬件、软件和网络问题提供二级至三级远程支持。
- 解决与设备注册、策略应用和用户访问相关的复杂问题。
- 与用户协作解决迁移相关的问题
查看英文原文
Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.
Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.
Position Overview:We are seeking a highly skilled and proactive Level 2/3 Internal IT Support Engineer to join our global IT team. This role focuses on advanced endpoint setup, remote troubleshooting, and platform optimization, particularly during user migrations and company transitions as we integrated acquired companies' systems and teams into Harbor IT. The ideal candidate will have hands-on experience with Entra Domain Join, Intune device management, profile migrations, RMM tools, and security platforms, with a strong ability to support users remotely across multiple time zones.
Key Responsibilities:
Endpoint Configuration & Migration Support
- Set up and configure machines using Entra Domain Join for secure identity and access management.
- Deploy and manage Intune policies for device compliance, application deployment, and security enforcement.
- Perform user profile migrations during onboarding/offboarding and company transitions.
- Ensure seamless data transfer and system continuity during user migrations.
- Shipping and setup of laptops and machine peripherals
Remote Troubleshooting & Technical Support
- Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux & macOS.
- Troubleshoot complex issues related to device enrollment, policy application, and user access.
- Collaborate with users to resolve migration-related challenges and ensure a smooth transition experience.
- Evaluate existing procedures and suggest efficiency improvements
Platform Engineering & RMM Management
- Monitor and maintain endpoint health using Remote Monitoring & Management (RMM) tools such as Datto, N-Able, or ConnectWise.
- Apply patches, updates, and security configurations to maintain platform stability and compliance.
- Document system configurations, migration procedures, and troubleshooting workflows.
Security & Compliance
- Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools.
- Conduct regular audits to ensure compliance with internal and external security standards.
- Support identity and access controls across Microsoft 365 and Azure environments.
System Integration
- Gather supporting materials for analysis for targeting data, profiles and systems to be migrated during integration sprints
- Utilize existing tools and developing new tools to streamline migration of various tools such as RMM, Documentation Management and BCDR
Qualifications:
Proven experience in Level 2–3 IT support roles, particularly in MSP or enterprise environments.
Strong proficiency in:
·Entra ID (Azure AD) Domain Join
- Microsoft Intune: device management, compliance, app deployment, and mobile device management (MDM)
·Profile migration tools and techniques
- RMM platforms (Datto, N-Able, ConnectWise)
- Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
- Microsoft Security Center and basic Azure administration
- Scripting and automation experience, including PowerShell and Python
- Excellent remote troubleshooting and customer service skills
- Ability to work independently and manage tasks in a remote environment
Preferred Qualifications:
- Microsoft Certifications (e.g., MS-900, MD-102, AZ-900, SC-900)
- Experience supporting user migrations during company transitions.
- Familiarity with ITIL practices and service desk workflows.
- Experience in a Managed Services Provider (MSP) environment.
Originally posted on Himalayas