发票经理
Invoicing Manager
Harbor IT 是一家领先的托管服务提供商（MSP），专注于为多样化的客户组合提供前沿的网络安全、IT 和云服务。我们以对卓越、创新和客户满意度的承诺而自豪。自 2022 年以来，Harbor IT 得到投资公司 Worklyn Partners 的支持，并通过收购和快速有机增长建立了全国性平台。我们的使命是管理客户的科技并降低其网络风险，这样他们就不必自己处理这些事情。
职位概述：
我们正在寻找一位经验丰富的开票经理加入我们的团队。开票经理负责组织内所有客户计费流程的准确性、及时性和完整性。在年营收超过 1 亿美元的 MSP 环境中，包含定期服务和项目制服务，此职位确保所有客户开票符合合同条款、收入计划和运营实际情况。
开票经理与财务、销售运营和服务交付紧密合作，确保计费的准确性、合规性和客户满意度——同时支持高效的现金回收和可靠的财务报告。
这是一个专注于流程卓越、自动化和可扩展性的领导职位，在快速发展的托管服务环境中运作。
主要职责：
计费运营与准确性：负责定期、项目制和硬件即服务收入流的完整计费周期。确保发票准确、符合合同条款，并在定义的 SLA 内开具。与销售运营和客户服务合作，验证可计费里程碑、合同续签和变更订单。维护计费计划、费率和客户信息的主数据完整性。审核并批准复杂或高价值的发票。
流程控制与合规：建立、记录并持续改进计费的标准操作流程。确保计费系统（例如 NetSuite、ConnectWise、VersaPay 等）的一致性。与财务主管和财务团队合作，确保与 GAAP 收入确认政策（ASC 606）一致。通过提供发票文档和对账支持内外部审计。管理月度计费截止，以配合财务结账时间表。
系统与自动化：通过更好地使用 ERP 和计费工具，推动计费流程的自动化和效率提升。识别并实施计费工作流程、审批流程等方面的改进。
查看英文原文
Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.
Position Overview:
We are seeking an experienced Invoicing Manger to join our team. The Invoicing Manager is responsible for the accuracy, timeliness, and integrity of all customer billing processes across the organization. In a $100M+ revenue MSP environment with recurring and project-based services, this role ensures that all customer invoicing reflects contractual terms, revenue schedules, and operational realities.
The Invoicing Manager partners closely with Finance, Sales Operations, and Service Delivery to ensure billing precision, compliance, and customer satisfaction — while supporting efficient cash collection and reliable financial reporting.
This is a leadership role focused on process excellence, automation, and scalability in a fast-growing managed services environment.
Key Responsibilities:
Billing Operations & Accuracy: Oversee the full billing cycle for recurring, project-based, and hardware-as-a-service revenue streams. Ensure invoices are accurate, compliant with contract terms, and issued within defined SLAs. Partner with Sales Ops and Service Delivery to validate billable milestones, contract renewals, and change orders. Maintain master data integrity for billing schedules, rates, and customer information. Review and approve complex or high-value invoices.
Process Control & Compliance: Establish, document, and continuously improve standard operating procedures for invoicing. Ensure consistency across billing systems (e.g., NetSuite, ConnectWise, VersaPay, etc.). Collaborate with the Controller and Finance team to ensure alignment with GAAP revenue recognition policies (ASC 606). Support external and internal audits by providing invoice documentation and reconciliations. Manage month-end billing cutoffs to align with financial close timelines.
Systems & Automation: Drive automation and efficiency in the invoicing process through better use of ERP and billing tools. Identify and implement improvements in billing workflow, approvals, and recurring revenue setup. Collaborate with IT and Finance Systems teams to improve data flow between PSA, CRM, and ERP platforms. Support system upgrades, testing, and implementation of new billing functionalities.
Cross-Functional Collaboration: Partner with Sales Operations to ensure contracts and orders are set up correctly at inception. Work with Service Delivery and Project Management to track completion milestones and billing triggers. Collaborate with Accounts Receivable to support timely collections and resolve customer billing disputes. Coordinate with Finance to align invoicing data with financial forecasts and reporting.
Leadership & Team Management: Lead and develop a team of billing specialists or coordinators. Set clear expectations for accuracy, timeliness, and accountability. Foster a customer-first culture while maintaining operational discipline. Providing training and development to improve team capabilities and process understanding
Qualifications:
Technical Proficiency
· 5+ years of experience of Invoicing in an MSP environment.
· Bachelor’s degree in accounting
· Accounting Software proficiency- like NetSuite
· MSP Software proficiency- like ConnectWise
· Account Reconciliation of all Revenue and related accounts
· Microsoft platform- Excel, Word, Teams etc.
· Managerial experience- will manage team of 2
Additional Skills
· Strong verbal and written communication skills
· Meet deadlines, especially during month end
· A personality that aligns with customer service
· Proactive problem-solving with a customer-first mindset
· A collaborative mindset to work effectively.
· Ability to manage multiple issues simultaneously and maintain strong attention to detail
· Ability to work independently and manage time effectively
· Identify & implement system & process improvements
Benefits:
- Competitive salary
- Comprehensive health benefits
- Unlimited paid time off
- Opportunities for professional growth and development
- Collaborative and supportive team environment
Originally posted on Himalayas