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想将职业生涯提升到新高度？这个职位适合你！
加入Outsourcey，成为我们革新全球人才扩展使命的一部分！我们连接企业与菲律宾的专职全职团队，提供高性价比的解决方案，同时不牺牲质量。加入我们，帮助企业在全面掌控和全方位支持下实现提升，让我们共同塑造未来的工作方式！
职位要求：
- 至少3.5年作为虚拟助理的实战经验，有医疗背景者优先。
- 熟悉医疗系统、电子健康记录（EHR）和行政流程。
- 优秀的沟通能力，包括书面和口头表达，注重患者护理和客户服务。
- 强大的组织能力，能够同时处理多项任务。
- 熟练使用Microsoft Office套件、Google Workspace和其他相关软件。
- 具有医疗行业经验和管理多个日程表的经验。
核心职责：
- 接听和拨打客户/患者电话，提供信息，回答问题，并以礼貌专业的方式处理任何疑虑。
- 安排预约，管理日历，协调与客户和患者的后续跟进。保持清晰准确的沟通记录，确保所有互动都被适当记录。
- 在相关的医疗和行政系统中为新客户/患者进行设置，确保所有必要信息准确输入并验证。
- 指导客户/患者完成入职流程，根据需要提供说明和支持。与其他团队成员协作，确保入职体验顺畅高效。
- 执行一般行政任务，包括电子邮件管理、日历安排和文件准备。
- 管理和整理数字文件，确保所有文档易于访问并正确归档。根据需要协助准备报告、演示文稿和其他材料。
- 准确地在相关系统中录入和更新客户/患者数据，确保所有信息保持最新和安全。
- 进行定期的数据审计，确保记录的准确性和完整性。对所有客户/患者信息保持最高级别的保密性，遵守所有相关法规。
- 确保所有行政流程符合医疗行业的标准和法规。
福利：具有竞争力的薪资
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Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Job Requirements:
- Min 3.5 years of proven experience as a Virtual Assistant, preferably with a background in healthcare.
- Familiarity with healthcare systems, electronic health records (EHR), and administrative processes.
- Excellent communication skills, both written and verbal, with a focus on patient care and customer service.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite, Google Workspace, and other relevant software.
- Experience in HealthCare and managing multiple diaries.
Core responsibilities:
- Take and make client/patient calls, providing information, answering questions, and addressing any concerns in a courteous and professional manner.
- Schedule appointments, manage calendars, and coordinate follow-ups with clients and patients. Maintain clear and accurate communication records, ensuring all interactions are documented appropriately.
- Set up new clients/patients on relevant healthcare and administrative systems, ensuring all necessary information is accurately entered and verified.
- Guide clients/patients through the onboarding process, providing instructions and support as needed. Collaborate with other team members to ensure a smooth and efficient onboarding experience.
- Perform general administrative tasks, including email management, calendar scheduling, and document preparation.
- Manage and organize digital files, ensuring that all documents are easily accessible and properly archived. Assist in preparing reports, presentations, and other materials as required.
- Accurately enter and update client/patient data in relevant systems, ensuring all information is kept up-to-date and secure.
- Perform regular data audits to ensure accuracy and completeness of records. Handle all client/patient information with the highest level of confidentiality, adhering to all relevant regulations.
- Ensure all administrative processes comply with healthcare industry standards and regulations.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Originally posted on Himalayas