Sales & Patient Coordinator – Aesthetics Clinic
关于角色 我们的客户是一个不断增长的美学诊所，寻求一个积极，人性化和销售专注的销售与患者协调员来负责其首席跟踪和约会过程。该诊所正在积极开展广告活动并产生新询问，同时也在寻找重新激活以前的客户。成功的候选人在确保没有潜在病人陷入裂中并保持临床日程安排方面发挥关键作用。对于有经验的销售人员，约会员，患者协调者或医疗/美学环境的人来说，这是一个理想的机会。他们可以自信与人交流，并通过将潜在客户转化为预订约会员而受到激励。关键责任 ●迅速响应通过诊所广告活动生成的新潜在客户。●通过电话和其他通信道跟踪潜在病人。●与以前和现有的客户进行重新启动运动。●回答接入电话并提供热烈的专业联系点。●同时表现同情和理解，建立与前期和现有患者之间的关系。● 确定患者的需求，并自信地引导他们预约会。● 管理和维护诊所销售管道。● 持续跟踪那些有兴趣但尚未预订的人。● 在诊所 EMR 系统中保持病人和领先信息组织和最新。●确保感兴趣的前景从查询到定日安排有效地移动。● 帮助最大限度地提高诊所的预约时间表并减少错过机会。● 每次患者互动时都提供积极，充满活力和专业经验。为什么加入世界？100% REMOTE $50生日奖励 $200证词奖励 NO TRACKER. ● 非常有组织，能够管理多个潜在客户和跟踪人员。● 自信和舒适地与人们电话交谈。● 自然温暖，友善，同情感和慈悲。●具有强大的人际关系技能的优秀沟通者。● 不需要不断指导的人而不是积极主动。●可靠且在达成的工作时间内可用。● 舒适地独立工作并拥有销售管道。● 被目标激励。
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About the Role
Our client is a growing aesthetics clinic looking for a proactive, personable, and sales-focused Sales & Patient Coordinator to take ownership of their lead follow-up and appointment-setting process.
The clinic is actively running advertising campaigns and generating new enquiries, while also looking to reactivate previous clients. The successful candidate will play a key role in making
sure no potential patient falls through the cracks and that the clinic's schedule remains consistently full.
This is an ideal opportunity for someone with experience in sales, appointment setting, patient coordination, or a medical/aesthetics environment who is confident communicating with people and motivated by converting leads into booked appointments.
Key Responsibilities
● Respond promptly to new leads generated through the clinic's advertising campaigns.
● Follow up with prospective patients via phone and other communication channels.
● Conduct reactivation campaigns with previous and existing clients.
● Answer incoming calls and provide a warm, professional first point of contact.
● Build rapport with prospective and existing patients while demonstrating empathy and understanding.
● Identify patient needs and confidently guide them toward booking an appointment.
● Manage and maintain the clinic's sales pipeline.
● Follow up consistently with leads who have expressed interest but have not yet booked.
● Keep patient and lead information organised and up to date within the clinic's EMR system.
● Ensure interested prospects are moved efficiently from enquiry through to scheduled appointment.
● Help maximise the clinic's appointment calendar and minimise missed opportunities.
● Provide a positive, energetic, and professional experience during every patient
interaction.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
What We're Looking For
The ideal candidate will be:
● Sales-driven and hungry to convert leads into appointments.
● Highly organised and capable of managing multiple leads and follow-ups.
● Confident and comfortable speaking with people over the phone.
● Naturally warm, friendly, empathetic, and compassionate.
● An excellent communicator with strong interpersonal skills.
● Proactive rather than someone who needs constant direction.
● Reliable and available during agreed working hours.
● Comfortable working independently and taking ownership of the sales pipeline.
● Motivated by targets, results, and keeping the appointment schedule full.
● Professional and confident when dealing with prospective patients.
Experience
Previous experience in the medical or aesthetics industry is strongly preferred, as
familiarity with the patient journey and clinic environment would be highly beneficial.
Experience in any of the following would also be valuable:
● Appointment setting
● Sales development
● Lead generation or lead follow-up
● Patient coordination
● Medical reception
● Aesthetics or cosmetic clinics
● Customer service
● Healthcare administration
Experience with an Electronic Medical Record (EMR) system is a plus. The client currently uses Pabau, although specific experience with this system is not essential.
The Ideal Personality
We're looking for someone who is energetic, organised, communicative, and genuinely enjoys speaking with people.
You should sound enthusiastic when answering the phone, be comfortable taking initiative, and have the drive to keep following up until a lead either books or clearly opts out.
Someone who is frequently unavailable, poorly organised, or slow to communicate would not be a good fit for this role.
What Success Looks Like
Within the first 60–90 days, you will be expected to take ownership of the clinic's sales pipeline, ensuring that new enquiries and existing client reactivation opportunities are consistently followed up and converted into appointments.
The ultimate goal is simple:
Keep the clinic's schedule full by making sure every viable lead receives timely,
professional, and persistent follow-up.