罗马尼亚客户成功工程师
Customer Success Engineer Romania
🌍 我们正在让开发者的安全体验变得更好。
安全工具没有跟上当今软件的构建方式。它们会打断团队，减慢发布速度，并将安全变成瓶颈而不是能力。我们创建了 Aikido 来改变这一点。Aikido 创建以开发者为中心的安全产品，在不影响软件交付的情况下降低真实风险。我们专注于真正重要的事情，并自动化其余部分。
我们正在挑战团队一直使用的传统安全工具，并且我们正在取得成功。如果你想帮助我们抢占市场份额并打造开发者真正喜欢使用的产品，你来对地方了。
由连续创业者于 2022 年创立的 Aikido 目前已获得 8500 万美元资金，拥有长期的发展前景。我们正在朝着自我安全的软件发展。加入一个全明星团队，承担真正的责任，突破界限，打造真正重要的东西。
作为我们在罗马尼亚的客户成功工程师，你将成为我们的客户与 Aikido Security 平台之间的关键桥梁，推动采用率，确保价值实现，并防止客户流失。你的工作重点是帮助客户充分发挥 Aikido 的潜力，同时解决他们遇到的任何问题。
职责
- 与“高风险客户”沟通以防止流失。
- 推动产品采用并最大化客户价值。
- 升级复杂问题。
- 调试并解决流程问题。
- 推动新客户的入职和部署。
- 为客户团队提供培训课程。
- 与产品团队分享客户洞察。
要求
- 具备中级/高级职位，有客户成功、技术客户经理或类似角色的经验。
- 具备应用安全（AppSec）经验是必须的。
- 熟悉技术，能够调试和调查技术流程。
- 沟通能力强，积极主动，有“完成任务”的态度。
- 能够独立工作并管理多个优先事项。
- 英语流利。
你可以期待
- 在快速发展的公司中担任高影响力职位
- 快速增长的责任
- 一家坚持价值观、开放且非正式氛围的公司（详见网站上的文化页面）
- 工作时间灵活
我们将根据能力进行招聘。个人品质是决定性因素，无论性别、宗教、种族、年龄、性取向或任何残疾。
查看英文原文
🌍 We’re making security suck less for developers.
Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our Customer Success Engineer in Romania, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done".
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
What you can expect
- High-impact position in a fast-growing company
- Fast growth of responsibility
- A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
- Flexibility in working hours
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Originally posted on Himalayas