Senior Product Manager, Operations
我们的机会集正在扩大我们的产品组织，我们正在寻找一个经验丰富的高级产品管理员来帮助建立和扩展社区服务平台的运营骨干。这个角色将集中在屋顶下运营和服务合作伙伴体验上，推动 Fetch's 包装，市场，存储和垃圾服务随着我们在全国范围内拓展新的垂直领域。你将拥有关键的内部和服务合作者面向经验，使我们的运营团队能够更快速地移动，更有效地运作并提供高质量的客户体验。在 Fetch,我们总是寻求惊人的人员加入我们不断增长的团队。如果你认为自己适合这个职位，请今天申请。我们很想听从你！Fetch 是一个平等机会的雇主，所有申请人将在种族，宗教，民族起源，年龄，性别，婚姻状况，残疾，性别身份或表达，性取向，退伍军人地位或法律保护的其他特征上不受歧视。你会做什么：·拥有支持 Fetch 服务提供的主要运营和服务合作伙伴工作流程的端到终端产品开发 ·作为中央运营和 சேவை合作伙伴运营领导者的首要产品合作伙伴 ·通过研究，数据分析和实践发现为内部运营商和服务合作伙伴提供深入的专业知识 · 确定支持我们的战略产品路线图，平衡速度，质量和长期可扩展性的高杆机会和成功标准 · 从创意 →发现 →开发 →推出来引领产品的发现和交付，推动可测量的业务成果并成为你项目的驱动力 · 与工程，设计，数据和运营密切合作，以提供技术上健全，用户中心和经营效率的解决方案 · 使用数据以确定优先事项，评估交易和通过实验和推出后分析评估影响 ·随着 Fetch 扩大新的服务垂直领域并进入新市场而不断改善运营工具和工作流程 ·你需要什么：· 8年以上产品管理经验，理想情况下在技术驱动的业务中 （物流，游戏场或运营繁重环境是优点）·拥有复杂的内部或运营产品的经验，而不仅仅面向客户的功能 ·强大的自主性与能力
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Our Opportunity
Fetch is growing our Product organization and we’re looking for an experienced Senior Product Manager to help build and scale the operational backbone of our community services platform. This role will focus on under-the-roof operations and service partner experience, powering Fetch’s Package, Market, Storage, and Trash services as we expand new verticals nationwide.
You’ll own critical internal and service partner-facing experiences that enable our operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale.
At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!
Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.
What You'll Do:
· Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
· Act as the primary product partner to Central Operations and Service Partner Operations leadership
· Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery
· Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability
· Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects
· Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient
· Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis
· Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets
What You'll Need:
· 8+ years of product management experience, ideally in a technology-driven business (logistics, gig-marketplace, or operations-heavy environments are a plus)
· Proven experience owning complex internal or operational products, not just customer-facing features
· Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects
· Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing
· Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction
· Ability to break down ambiguous problems into clear, actionable product plans
· Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities
· Familiarity with agile development practices and modern product discovery techniques
· Passion - we are a close-knit team who loves building cool products
· Humility - we are believers in making decisions together and learning from one another
· Humor - we don't take ourselves too seriously
· Adaptation - we open-mindedly address new challenges
What We'll Deliver On:
· Flexible hybrid work schedule with dedicated remote days
· Centrally located office in downtown Austin
· Unlimited PTO
· Comprehensive health benefits
· Stocked kitchen with coffee, kombucha, and snacks
· Regular team events and happy hours
· Opportunity to work alongside and learn from a strong, experienced engineering and product team that puts the customer first
· At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!