Assistant Operations Manager
职位：助理经理工作时间：每周40小时 （全日制）计划：PST 任务要求：·领导和管理不同的团队，提供指导，支持和绩效反。·准备并提交有关团队表现，项目状况和运营问题的详细的周报。·制定培训方案并进行月度培训会议以提高团队技能和知识，确保持续发展。·作为客户的主要接触点，管理沟通和确保满足客户需求。·根据需要承担并完成客户分配的工作，确保高质量的结果。·监督招聘过程，包括面试，雇佣和调用新团队成员和虚拟助理。·推动销售工作和领导产生的举措以实现业务增长目标。·确保日常运营顺利，实施流程改进，并在运营中保持高服务标准。·在缺席时补充操作经理 (OM).做出执行决策，举行会议并提供问责制。·高级管理层与团队成员之间的联系以确保清晰的沟通。·与运营经理合作，建立流程，政策和程序以及队并加强这些过程，以确保每个团队成员都能遵循它们 · 与团队成员进行辅导会议并制定一个绩效改善计划来支持团队成员实现他们的目标和关键指标 ·监测团队成员的生产力和表现，以确保最大的产量同时保持质量的结果 要求：·作为管理员或任何相关角色必须有证明的工作经验 · 在 BPO 环境中至少2年的监督或管理职业经验。·领导，激励和管理代理团队的能力。· 熟悉相关计算机程序 （例如 CRM 软件）（asana,notion,monday.com,zoom,slack,google suite 和 MS 办公工具）和电话系统的实操了解 · 优秀的口头和书面沟通技能 ·强大的分析能力和解决问题能力 ·适应不断变化的业务需求并在快速发展环境中工作的能力 · 具有有效优先任务的组织性和时间管理能力 · 自信，主动性和愿意承担工作场所挑战 原始地发布于喜马拉雅山
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Position: Assistant Manager
Number of hours: 40hrs/week (Full-time)
Schedule: PST
Tasks required:
- Lead and manage different teams, providing guidance, support, and performance feedback.
- Prepare and submit detailed weekly reports on team performance, project status, and operational issues.
- Design a training program and conduct monthly training sessions to improve team skills and knowledge, ensuring continuous development.
- Serve as the primary point of contact for clients, managing communications and ensuring client needs are met.
- Take over and complete tasks assigned by clients as needed, ensuring high-quality outcomes.
- Oversee the recruitment process, including interviewing, hiring, and onboarding new team members and virtual assistants.
- Drive sales efforts and lead generation initiatives to meet business growth targets.
- Ensure smooth daily operations, implement process improvements, and maintain high service standards in the operations.
- Fill in for Operations Manager (OM) in times of absence. Make executive decisions, hold meetings and provide accountability.
- Liaise between senior management and team members to ensure clear communication
- Collaborate with the Operations Manager to build processes, policies and procedures and cascade and reinforce them to each team member to ensure they are followed
- Conduct coaching sessions with team members and create a performance improvement plan to support team members in achieving their goals and KPIs
- Monitor productivity and performance of team members to ensure maximum output while maintaining quality results
Requirements:
- Proven work experience as a Manager or any relevant role is a must
- BPO experience in a BPO environment, with at least 2 years in supervisory or managerial role.
- Proven ability to lead, motivate and manage a team of agents
- Working knowledge of relevant computer programs (e.g. CRM software) (asana, notion, monday.com, zoom, slack, google suite and MS office tools) and telephone systems
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to adapt to changing business needs and work in a fast-paced environment
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Confident, proactive and willing to take on workplace challenges
Originally posted on Himalayas