Logistics & Routing Coordinator
关于公司 我们的客户是一个快速增长的咖啡烤制业务，向主要美国零售商和企业提供私标咖啡，包括大型便利店，餐厅和零售链。随着显著增长而来，货运和物流活动量增加。该公司正在寻找一个积极的物流与路由协调员，以确保订单按时交付并迅速解决任何问题。你将与操作和客户支持团队密切合作，协调货运和与运输商沟通，以确保货运按照预期进展。这是一个高度关键的协调角色，其中响应力，组织性和后续性至关重要。你将承担物流问题的主权，内部沟通更新情况，并与运营商直接合作解决延误，约会问题和其他货运相关的问题。主要责任 ●协调和监测货运输量 ●与多家运营商有关交付和发送信息进行通信 ●跟踪出货运状况和配送时间表 ●处理出货延迟和货运问题 ●解决与运营者之间的预约和路由问题 ●获取和传递关于货运的最新消息 ●保持客户内部操作和支持团队的了解 ●协调零售和其他客户订单的路由信息 ●保持准确的物流记录和更新 ●从初始识别到解决问题时，自主管理问题 ●在需要的时候扩大重大问题 ●确保订单保持轨迹并及时接触客户 ●主要通过电子邮件，电话和微软团队进行通信。根据要求为什么加入世界？100% 退出50美元生日奖励200美元证词奖励没有跟踪者。无问题要求 ● 在物流，货运，交通，发送或运营协调方面有史以来经验 ●强大的组织和后续技能 ●优秀的书面和口语英语 ● 舒适与多家运营商和内部团队沟通 ● 密切关注细节 ● 一次管理多个货物和优先事项的能力 ● 优秀的解决问题技能 ● 独立工作能力 ● 强烈的紧迫感和责任感 ● 在快速环境中工作舒适 ● 使用电子邮件，微软团队和标准办公软件的信心 我们正在寻找能够完成的事情的人。你 sho
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About the Company
Our client is a rapidly growing coffee roasting and manufacturing business supplying private-label coffee to major US retailers and businesses, including large convenience, restaurant and retail chains.
With significant growth comes an increasing volume of shipments and logistics activity. The company is looking for a proactive Logistics & Routing Coordinator to help ensure orders are delivered on time and any issues are quickly resolved.
The Role
You will work closely with the Operations and Customer Support teams, coordinating freight and communicating with carriers to ensure shipments are progressing as expected.
This is a high-touch coordination role where responsiveness, organisation and follow-through are essential.
You will take ownership of logistics issues, communicate updates internally and work directly with carriers to resolve delays, appointment issues and other freight-related problems.
Key Responsibilities
● Coordinate and monitor freight shipments
● Communicate with multiple carriers regarding deliveries and shipments
● Follow up on shipment status and delivery schedules
● Troubleshoot delivery delays and freight issues
● Resolve appointment and routing issues with carriers
● Obtain and communicate updates on shipments
● Keep internal Operations and Customer Support teams informed
● Coordinate routing information for retail and other customer orders
● Maintain accurate logistics records and updates
● Take ownership of issues from initial identification through to resolution
● Escalate significant issues when required
● Ensure orders remain on track and reach customers on time
● Communicate primarily via email, with phone and Microsoft Teams as required
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Requirements
● Previous experience in logistics, freight, transportation, dispatch or operations
coordination
● Strong organisational and follow-up skills
● Excellent written and spoken English
● Comfortable communicating with multiple carriers and internal teams
● Strong attention to detail
● Ability to manage multiple shipments and priorities simultaneously
● Excellent problem-solving skills
● Ability to work independently
● Strong sense of urgency and accountability
● Comfortable working in a fast-paced environment
● Confident using email, Microsoft Teams and standard office software
The Ideal Candidate
We're looking for someone who gets things done.
You should be highly responsive, organised and persistent when following up on issues. If a shipment is delayed or something goes wrong, you'll be the person who takes ownership, finds out what happened, communicates the update and keeps pushing until the issue is resolved.
The ideal candidate will be calm under pressure, detail-oriented and proactive, with
excellent follow-through.
You don't need to be an expert in a specific logistics platform — what matters most is your ability to coordinate, communicate and solve problems effectively.
If you're an experienced logistics or operations coordinator who thrives in a fast-moving environment and takes pride in keeping things moving, we'd love to hear from you.