Remote Studio & Administrative Assistant
公司概述 一家专为帮助社区移动，呼吸和感觉最好的精品和皮拉特斯工作室。该工作室每周开展约250个课程，加上在合作伙伴地点进行研讨会，活动和企业类。它自豪地拥有温暖的个人客户体验，从第一次询问到长期成员资格。团队包括工作室管理，销售经理，图形设计师和外部账本合作伙伴。角色概况 客户正在寻找一个有组织，可靠的远程工作室和行政助手成为幕后引擎。你将管理邮箱，保持记录准确，处理发票，支持销售经理，并承担轻微营销，以便团队能够专注于成员和增长。这是一个长期的角色，而不是短期的工作。正确的人是一个自主开始者，具有营销和销售思维方式，以英语 （包括团队会议）来进行热烈和自信沟通，并且不需要微型管理。该角色开始集中在管理上，随着工作室的成长而人工智能时间和责任可能会不断增加。关键响应：行政 &运营支持 （主要关注）·管理工作室邮箱：分类，优先级，回复信息和标签消息。· Messenger 平台。· 启用和管理 Zoom 课程。· 在合作伙伴地点 （每月约1天）教学的课程中处理公司的月费收账单。· 保持客户数据，记录和电子表格准确及最新，在所有系统中进行组织文件。· 按照分配来处理一般数据输入和研究项目。客户通信与服务 · 快速和热烈地回复客户和潜在客户的询问通过电子邮件和短信。· 回答有关课程时间表，定价，会员和促销的常见问题，保持每一个触摸点都是专业和品牌上的。销售与会员支持 ·通过更新领先和客户记录，记录查询和跟踪后续活动来支持销售经理，以免任何领先者滑过裂。·运行报告并发送针对性的电子邮件，例如让早上班的定期人知道新增了一个周三早上班。·通过 LoyalSnap 进行积极的推广活动，按照销售经纪人的指示。·管理随访 （预订入门类）.
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Company Overview
A boutique yoga and Pilates studio dedicated to helping its community move, breathe and feel their best. The studio runs around 250 classes a week, plus workshops, events and corporate classes taught at partner locations. It prides itself on a warm, personal client experience, from the first inquiry to long-term membership. The team includes studio management, a Sales Manager, graphic designers and an outside bookkeeping partner.
Role Overview
The client is looking for an organized, dependable Remote Studio & Administrative Assistant to be the engine behind the scenes. You'll manage the inbox, keep records accurate, handle invoicing, support the Sales Manager, and take on light marketing so the team can focus on members and growth. This is a long-term role, not a short-term gig. The right person is a self-starter with a marketing and sales mindset, communicates warmly and confidently in English (including in team meetings), and takes ownership without needing to be micromanaged. The role starts admin-focused, and hours and responsibilities can grow as the studio grows.
Key Responsibilities
Administrative & Operations Support (primary focus)
- Manage the studio info inbox: sort, prioritize, respond to and flag messages. Monitor the Messenger AI platform.
- Process bookings, packages, memberships and payments in Mindbody, and manage class schedules, waitlists and schedule changes.
- Enable and manage Zoom classes.
- Handle monthly corporate invoicing in QuickBooks for classes taught at partner locations (about one day a month).
- Keep client data, records and spreadsheets accurate and up to date, with organized files across all systems.
- Handle general data entry and research projects as assigned.
Client Communication & Service
- Respond promptly and warmly to client and prospective-client inquiries by email and text.
- Answer common questions about class schedules, pricing, memberships and promotions, keeping every touchpoint professional and on-brand.
Sales & Membership Support
- Support the Sales Manager by keeping lead and client records current, logging inquiries and tracking follow-ups so no lead slips through the cracks.
- Run reports and send targeted emails, e.g. letting morning-class regulars know a new Wednesday morning class has been added.
- Do proactive outreach during sales cycles and drip campaigns through LoyalSnap, as directed by the Sales Manager.
- Handle admin follow-up (booking intro classes, sending confirmations, updating records) and prepare the information the Sales Manager needs for calls.
- Write member-retention outreach to current members.
Light Marketing & Social Media
- Post the daily class schedule using existing Canva templates and tag teachers to promote their classes.
- Promote workshops and events on Mindbody and social media, send follow-up emails, and check each event is staffed.
- Run giveaways and weekly testimonial posts on Instagram and Facebook, placing strong reviews into ready-made templates.
- Schedule and send member communications, reminders and promotions, and support email and retention campaigns.
- Once settled in, help grow new programs through marketing and sales.
Skills & Tools
- Minimum 3–4 years of experience in administrative support, virtual assistance, customer service or marketing/sales support.
- Fluent, professional English, written and spoken, for U.S.-based clients. Confident and engaged on calls and in meetings.
- Highly organized, detail-oriented and reliable, with strong follow-through.
- Self-starter who works independently, manages time well, and asks questions when unsure.
- A good eye for design when working in brand templates.
- Tools: Mindbody, LoyalSnap, FitGrid, Attentive, Slack, Google Workspace, Canva, Instagram, Facebook, Zoom, QuickBooks (invoicing only), and Claude AI (training provided).
- Nice to have: Mindbody or a similar platform (ClubReady, Momence); boutique fitness, wellness, yoga or Pilates background; light bookkeeping or data management; a genuine interest in health and wellness.
- Reliable high-speed internet, backup power, and a quiet, professional workspace.
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