生活方式经理
Lifestyle Manager
职位名称 – 生活管家
地点：阿联酋迪拜
职位简介
我们正在寻找一位高度有条理且以客户为中心的生活管家，为高净值客户提供优质的礼宾和生活方式管理服务。该职位涉及管理客户请求、定制个性化体验，并确保在旅行、酒店、活动及日常生活方式需求方面达到卓越的服务标准。
主要职责
客户关系管理
建立并维护与高净值客户的良好关系。
了解客户的偏好、期望和生活方式需求。
提供个性化的建议和定制化服务。
确保客户满意度和客户留存率。
生活方式与礼宾服务
管理各种客户请求，包括旅行、餐饮、活动和奢华体验。
安排预订、预约和独家场所及服务的访问权限。
协调活动、旅行和特殊场合的全流程规划。
提供及时高效的细致服务。
供应商与合作伙伴协调
与奢华服务提供商、酒店、餐厅和供应商建立并维护关系。
为客户谈判优惠价格和专属优惠。
确保服务提供商符合质量和品牌形象标准。
持续寻找新的合作伙伴以提升服务内容。
运营与服务交付
确保所有客户请求和服务的无缝执行。
专业处理紧急和临时请求。
准确记录客户偏好和服务历史。
在所有客户互动中保持保密和谨慎。
问题解决与服务恢复
及时有效地处理客户投诉或服务问题。
提供超出客户期望的解决方案。
确保任何服务相关挑战得到顺利解决。
报告与协调
详细记录客户互动和服务内容。
在需要时准备报告和更新信息。
与内部团队协调以确保服务卓越。
监控服务质量并持续改进流程。
资格与经验
旅游管理、工商管理或相关领域的学士学位。
4–7年礼宾服务、奢华酒店业或生活方式管理方面的经验。
有与高净值客户或高端客户合作经验者优先。
关键技能与能力
优秀的客户服务能力和沟通技巧。
查看英文原文
Job Title – Lifestyle Manager
Location: Dubai, UAE
About the Role
We are seeking a highly organized and client-focused Lifestyle Manager to deliver premium concierge and lifestyle management services to high-net-worth individuals. The role involves managing client requests, curating personalized experiences, and ensuring exceptional service standards across travel, hospitality, events, and day-to-day lifestyle needs.
Key Responsibilities
Client Relationship ManagementBuild and maintain strong relationships with high-net-worth clients.Understand client preferences, expectations, and lifestyle requirements.Provide personalized recommendations and tailored services.Ensure high levels of client satisfaction and retention.
Lifestyle & Concierge ServicesManage a wide range of client requests including travel, dining, events, and luxury experiences.Arrange reservations, bookings, and exclusive access to venues and services.Coordinate end-to-end planning for events, trips, and special occasions.Deliver prompt and efficient service with attention to detail.
Vendor & Partner CoordinationDevelop and maintain relationships with luxury service providers, hotels, restaurants, and vendors.Negotiate preferred rates and exclusive offers for clients.Ensure service providers meet quality and brand standards.Continuously source new partners to enhance service offerings.
Operations & Service DeliveryEnsure seamless execution of all client requests and services.Handle urgent and last-minute requests with professionalism.Maintain accurate records of client preferences and service history.Ensure confidentiality and discretion in all client interactions.
Problem Solving & Service RecoveryAddress client concerns or service issues promptly and effectively.Provide solutions that exceed client expectations.Ensure smooth resolution of any service-related challenges.
Reporting & CoordinationMaintain detailed documentation of client interactions and services provided.Prepare reports and updates for management when required.Coordinate with internal teams to ensure service excellence.Monitor service quality and continuously improve processes.
Qualifications & Experience
Bachelor's degree in Hospitality Management, Business Administration, or a related field.4–7 years of experience in concierge services, luxury hospitality, or lifestyle management.Experience working with high-net-worth individuals or premium clientele is preferred.
Key Skills & Competencies
Excellent customer service and interpersonal skillsStrong organizational and multitasking abilitiesHigh level of discretion and confidentialityStrong network within luxury hospitality and lifestyle servicesProblem-solving and decision-making capabilitiesExcellent communication and coordination skills
What We Offer
Competitive salary and benefits packageOpportunity to work with premium clienteleProfessional and collaborative work environmentExposure to luxury lifestyle and concierge services
Apply now!
Originally posted on Himalayas