Destination Staff
•提供港口和旅游信息；• 分发旅行票和护航行程；•在时间允许时与客人交往；• 展现对客人的真正关注；•每天都保持健康；•积极解决问题；•协助目的地服务管理员处理所有旅游办公室的行政方面；• 帮助维护更新，准确的参考文件系统；•负责销售旅游和私人安排；•负责运送公共汽车和私人汽车。• 委托导游护航人员。•协调其他游览要求 （水，午餐盒等）•编制港口描述，预订表格 •负责组织客人登陆简报 • 分发内部游览信息 •执行监督员的请求或 SOP 手册中列出的所有其它任务；•前台销售游览 •协助目的地服务经理招募新目的地的人员 •完成，参与和促进签名服务培训计划 •监测公司政策，程序和指令实际应用。• 立即向船长报告船舶无法或未能遵守公司的任何政策，程序，指令以及安全，环境或安全要求的情况。•根据船员指挥的指示参加机组人员和乘客安全演习。• 符合公司安全和污染预防规则；最初发布在喜马拉雅山。
查看英文原文
This is a remote position.
· Meets and exceeds guest expectations and ensures complete guest satisfaction;
• Provides guests with port and tour information;
• Distributes tour tickets and escorts tours
• Socializes with guests when time permitting
• Demonstrates genuine concern for guests’ well-being at all times
• Proactive approach to problem solving
• Assists Destination Service Manager with all administrative aspects of the tour office
• Assists with the maintenance of an updated and accurate filing system for reference;
• Responsible for sale of tours and private arrangements
• Responsible for dispatch of tour buses and private cars
• Assigns tour escorts
• Coordinates other requirements for tours (water, lunch boxes etc)
• Makes port descriptions, booking forms
• Responsible for organization of guest debarkation briefings
• Distributes internal tour information
• Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
• Onboard sales of tours
• Assists Destination Services Manager with the induction of new destinations staff
• Completes, participates and promotes the Signature Service Training Program
• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Participate in crew and passenger safety drills according to instructions from ship’s command
• Complies with company safety and pollution prevention regulations;
Originally posted on Himalayas